Technical Account Delivery Manager

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

🦅 Parrain de Visa H1B

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Park Place Technologies

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1991

🤝 B2B

🔧 Matériel

🏢 Entreprise

B2B • Hardware • Enterprise

Park Place Technologies est une entreprise mondiale spécialisée dans les services d'infrastructure informatique, fournissant des services de maintenance de matériel tiers, du support technique logiciel, des services d'infrastructure gérés et des services professionnels informatiques pour les serveurs, le stockage, les réseaux et les systèmes hyperconvergés. Elle vend du matériel neuf et d'occasion à travers sa marque Curvature, propose un logiciel de surveillance de l'infrastructure (Entuity), et délivre des solutions de centre de données, y compris le refroidissement par immersion et par liquide directement sur puce. Park Place se concentre sur la réduction des coûts des OEM, la maximisation du temps de disponibilité grâce à une logistique et une surveillance globales (ParkView), ainsi que sur la fourniture d'une expertise d'ingénierie de niveau L1 à L3 aux clients d'entreprise.

Description

• Partnering with Sales, Presales and Customers for input to the SOW, edits and finalization to ensure Solution Delivery outcomes are understood and achievable. • Development of scorecard for services. • Defining the specific Hypercare activities to ensure a quality-based handover from onboarding to Managed Services teams are completed effectively. • Based on site with the customer during onboarding and Hypercare phases of the contract supporting both the customer and the managed services teams. • Daily account monitoring. • Weekly / monthly technical operation report production including trends. • Monthly technical trending report production with treatment / advisory outputs. • Quarterly technical business reviews. • Technical best practice advice and recommendations. • Root cause and incident management reviews. • Reviewing environment configurations, documenting optimization opportunities, and driving implementation following appropriate change control processes. • Creating, editing and providing updated account documentation. • Monitoring and reporting financial performance to SOW and driving improvements to critical measurements. • Leading Service Improvement Activities (SIP), RCA/PIR and action item completion through Customer and PPT resources. • Ownership of the change control process governance. • Any other tasks and activities pursuant to the role.

🎯 Exigences

• 8+ years’ experience in an IT Infrastructure role with experience across storage, network and server technologies. • Strong background in IT Operations Best Practices and Metrics Management. • Must have experience creating and monitoring performance against Statements of Work. • Experience of working with sales / pre-sales. • Experience of technical report production using industry standard tools. • Experience and understanding of Client IT operational processes and procedures. • Proven ability to work on several projects simultaneously and under tight schedules. • Must be able to prioritize own workload and use own initiative in the absence of supervision. • Advanced MS Office Skills. • Bonus Points: Data Center Operational experience • IT Consultant or Pre-Sales experience • ITIL Qualified to advanced or expert level.

🏖️ Avantages

• Onsite support @ Customer location/s during Onboarding and Hypercare engagements • Domestic and International travel may be required