Partner Success Manager

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Payabli

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

💳 Fintech

☁️ SaaS

🤝 B2B

🔥 Financement dans la dernière année

💰 €35 999 907 Series B - Payabli en 2025-06

Fintech • SaaS • B2B

Payabli est une entreprise d'infrastructure de paiements de nouvelle génération qui permet aux plateformes logicielles d'intégrer, de gérer et de monétiser les paiements. Elle propose une gamme complète de capacités — Pay In (acceptation des paiements et intégration des commerçants), Pay Out (comptes payables et paiements aux fournisseurs/partenaires), et Pay Ops (opérations, risques, facturation et rapports) — livrée via des API, des composants intégrables et des services de conseil personnalisés. Payabli cible les entreprises SaaS, les institutions financières, les services technologiques et les grands commerçants, et est un facilitateur de paiements/enregistreur ISO offrant des solutions de paiements conformes et évolutives et des outils d'intégration adaptés aux développeurs.

Description

• Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor • Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams • Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap • Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams • Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs • Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities • Proactively monitor partner health indicators and intervene early to address concerns or remove blockers • Educate partners on industry best practices, compliance requirements, and emerging payment trends relevant to their vertical • Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals • Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk • Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners • Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement • Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed • Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process • Synthesize partner feedback and pain points to inform product roadmap decisions and service improvements • Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration • Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities • Use data insights to make strategic recommendations and drive continuous improvement in partner outcomes • Maintain accurate records in CRM systems to ensure visibility and collaboration across teams

🎯 Exigences

• 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS • Proven track record of managing high-value accounts with measurable retention and growth outcomes • Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems • Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders • Outstanding communication skills—both written and verbal—with the ability to simplify complex technical concepts • Strong analytical and problem-solving abilities with a data-driven approach to decision-making • Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software • Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment

🏖️ Avantages

• Competitive base salary with strong performance-based upside potential • Stock options with the potential to unlock more equity as we grow • Flexible PTO • Comprehensive medical, dental, and vision insurance • 401K with company match, HSA, and pre-tax savings programs • Monthly education fund to invest in your professional development and passion goals • Fully remote work environment with a collaborative, supportive team culture