Strategic Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌵 Arizona, California, +27 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $100 000 - $120 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

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SAI360

Site WebLinkedInTous les Emplois

201 - 500 employés

📋 Conformité

☁️ SaaS

🏢 Entreprise

Compliance • SaaS • Enterprise

SAI360 est une entreprise qui fournit des solutions logicielles intégrées pour la gouvernance, la gestion des risques et la conformité (GRC). Leur plateforme offre une vue d'ensemble complète des risques, permettant aux entreprises de prendre des décisions éclairées en gérant efficacement les menaces et en découvrant des opportunités. Les solutions de SAI360 incluent des logiciels de gestion de la conformité et des risques, des formations sur la conformité, et des ressources d'e-learning, avec un accent sur l'éthique et la conformité pour aborder le 'risque lié aux personnes'. L'entreprise adapte ses solutions pour répondre aux besoins mondiaux en matière de risques et de conformité IT tout en simplifiant les réglementations complexes. De nombreux leaders de l'industrie font confiance à SAI360, qui sert divers secteurs tels que la banque, les services financiers, la santé, la fabrication et les produits pharmaceutiques, entre autres.

Description

• Own a portfolio of high-value enterprise and strategic accounts (primarily six-figure ARR), with accountability for retention, growth, and long-term customer value realization. • Act as a trusted advisor to all customer stakeholders (Director–C-level), aligning to customer business objectives and risk management priorities. • Lead development and execution of Mutual Success Plans tied to measurable business outcomes, adoption milestones, and renewal strategy. • Drive engagement through regular business reviews, value storytelling, and ROI demonstration. • Identify and proactively mitigate risk across accounts, including underutilization, stakeholder change, and product gaps. • Partner cross-functionally (Sales, Product, Support, Services) to influence roadmap, improve customer experience, and remove adoption barriers. • Participate in renewal strategy in partnership with Account Management. • Identify expansion opportunities through deep understanding of customer environment, regulatory landscape, and evolving needs. • Serve as escalation point for critical accounts, balancing urgency with strategic resolution. • Translate product capabilities into business value, particularly across GRC workflows, compliance programs, and reporting needs. • Leverage data (usage, health scores, KPIs) to drive insights, recommendations, and proactive outreach. • Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage and lead value driven discussions (approximately 10% travel is estimated). • Track and report result of all customer initiatives within salesforce.com

🎯 Exigences

• 7+ years in Customer Success, Professional Services, Account Management, or related client-facing roles within SaaS or technology organizations • Proven experience managing enterprise or strategic accounts with six-figure+ contract values • Demonstrated ability to influence senior stakeholders and drive executive-level conversations • Strong understanding of Governance, Risk, and Compliance (GRC) or adjacent domains (compliance, audit, risk, ethics) • Experience building success plans, leading QBRs/EBRs, and driving measurable customer outcomes • Technical aptitude with ability to understand product architecture, data flows, and reporting (SQL, Power BI, or similar strongly preferred) • Experience navigating complex organizations and managing competing priorities across stakeholders • Basic technical ability with Microsoft Office 365 products, salesforce.com or other popular CRM brands, Zendesk, and remote meeting tools (i.e. Teams, Zoom) • Technical knowledge on queries (SQL) and Power BI reporting tool is a pro • Excellent interpersonal, written, and verbal communication skills required along with the ability to collaborate within a remote-work environment throughout all levels of the organization. • High ownership mentality with bias toward action, especially in ambiguous or high-risk situations. • Ability to influence without authority across internal and external stakeholders. • Comfortable operating in both strategic and tactical layers without losing momentum. • Ability to collaborate with and influence internal and external partners. • Have a positive attitude with an innovation and change mentality. • Expected to work independently, and as part of a virtual team where open, collaborative communication is encouraged. • Self-starter with strong initiative, ownership, and accountability to the business.

🏖️ Avantages

• PTO leave • Quarterly wellness days • Employee Assistance Program (EAP) • Healthcare benefits • Bonus incentives • 401(k) match • Pet insurance • FSA account