Account Engagement Manager

🔥 il y a 22 heures

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

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Payoneer

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2005

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Post-IPO Equity en 2021-06

Fintech • eCommerce • B2B

Payoneer est une plateforme de paiement mondiale conçue pour simplifier les transactions financières transfrontalières pour les freelances, les entreprises et les marketplaces. Elle fournit un compte multi-devises permettant aux utilisateurs de payer et d'être payés à l'international avec facilité et sécurité. Payoneer soutient des utilisateurs dans plus de 190 pays et facilite les paiements dans 70 devises, permettant ainsi aux entreprises de s'étendre sur de nouveaux marchés mondiaux. La plateforme offre des services tels que la réception et l'envoi de paiements, la gestion des devises et l'automatisation des collectes de paiements avec des mesures de sécurité robustes contre la fraude.

Description

• Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach. • Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach. • Identify growth opportunities and expansion signals, including cross-sell and increased product usage. • Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios. • Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights. • Maintain accurate and up-to-date customer data and engagement tracking in CRM systems. • Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies. • Support inbound customer needs and respond to key signals with timely, relevant outreach. • Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies.

🎯 Exigences

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role. • Experience managing large customer portfolios in a scaled or tech-touch model. • Strong understanding of customer lifecycle, adoption, and retention drivers. • Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale. • Highly data-driven, with the ability to interpret customer signals and translate them into actions. • Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows. • Strong organizational skills and ability to prioritize across many accounts simultaneously. • Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment.

🏖️ Avantages

• Health insurance • Professional development opportunities