Service Manager – Google Workspace

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

👻 Score fantôme 41%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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PCG DACH

Site WebLinkedInTous les Emplois

201 - 500 employés

🔒 Cybersecurity

Cloud Consulting • Cybersecurity • Data and AI

PCG DACH est une entreprise technologique de premier plan spécialisée dans les services de conseil en cloud en Europe. Elle propose une gamme complète de services sur les principales plateformes cloud, notamment AWS, Google Cloud, Microsoft Azure et SAP, en se concentrant sur des domaines tels que la migration vers le cloud, les services gérés, la cybersécurité et l'analyse de données. Engagée à permettre aux entreprises d'améliorer leurs stratégies cloud, PCG DACH offre des solutions sur mesure qui garantissent sécurité, efficacité et conformité pour les transformations numériques de ses clients.

Description

• Overall responsibility for project and service management throughout the entire customer lifecycle. • Act as the central interface and coordinate complex requirements between customers, Sales, internal technical teams and external partners. • Conduct regular service reviews, including monitoring SLAs and key performance indicators. • Continuously improve support structures, service processes and managed services agreements. • Proactively advise customers on best practices and strategically introduce new Workspace topics. • Actively explore new trends in the cloud environment and continuously share knowledge within the team.

🎯 Exigences

• Relevant professional experience and a solid technical understanding of operating IT systems in the Google environment. • Practical experience in project management, ideally supported by certifications such as Scrum, Prince2 or ITIL. • A structured working style with high self-initiative and the drive to actively shape existing processes. • Strong service orientation in customer interactions and a collaborative team spirit for internal cooperation. • The ability to act professionally, confidently and solution-oriented even in conflict situations. • Confident communication in German and English in professional customer contact. • Willingness to actively support the resilience of our cloud operations by regularly participating in the on-call rotation.

🏖️ Avantages

• Maximum flexibility: Work the way that fits your life — remotely within Germany, hybrid, or from one of our offices in Germany (Magstadt, Darmstadt, Berlin, Munich, Hamburg, Cologne, Ulm, Heidelberg, Frankfurt). • Workation: Want to work and discover new places? Use up to 30 days of workation per year to combine work and adventure. • Time off: Recharge when you need to with 30 days of vacation per year. • Your hardware, your choice: Mac, Windows or Linux — you choose what you prefer to work with. • Career growth: Trainings, labs and certifications for AWS, Azure, Google & SAP — we push your cloud know-how. • Meaningful feedback: Regular development and salary reviews so you always know where you stand. • More than the basics: Choose between a Spendit Card, Wellpass or the Deutschlandticket. Additionally, childcare subsidy and bike leasing as further perks for your life outside the laptop. • Team spirit: Whether team events, summer party or Christmas party — we celebrate successes together.