340B Technical Operations Analyst

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🕒 il y a 1 mois

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

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Pharmacy Data Management, Inc. (PDMI)

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51 - 200 employés

Fondée en 1988

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Pharmacy Data Management, Inc. (PDMI) est une entreprise spécialisée dans le traitement des données pharmaceutiques et les services d'administration. Fondée en 1984, PDMI propose une gamme de services adaptés aux gestionnaires de prestations pharmaceutiques (PBM) à marque blanche, aux plans de santé intégrés verticalement et aux systèmes hospitaliers. La société met l'accent sur la transparence et offre à ses clients un accès complet à leurs données 24h/24 et 7j/7. PDMI propose des services d'administration des prestations pharmaceutiques, une gestion de programme 340B, ainsi que des services de soins palliatifs et de soins de longue durée, garantissant des solutions efficaces et performantes pour leurs clients. L'entreprise est fière de son indépendance envers les grossistes et les pharmacies spécialisées, permettant un service impartial sans agendas cachés ni frais supplémentaires.

Description

• Monitor daily system performance across 340B platforms and supporting applications. • Identify, triage, and resolve system issues, outages, and performance degradation. • Coordinate with Engineering and Infrastructure teams for incident management and root cause analysis. • Maintain system health dashboards, alerts, and monitoring processes. • Oversee inbound and outbound client and vendor partner data feeds including claims, eligibility, accumulations, and replenishment data. • Monitor data pipelines to ensure completeness, accuracy, and timeliness. • Investigate and resolve data discrepancies, failures, and anomalies. • Partner with internal and external stakeholders (TPAs, pharmacies, wholesalers, EMRs) to ensure successful data exchange. • Execute and manage system configuration requests including data import and export requests; ad-hoc system configurations; report and data access management. • Maintain and manage export configurations. • Validate configuration changes through testing and ensure accurate deployment. • Maintain documentation for system configurations, processes, and procedures. • Serve as the primary technical operations contact for the 340B Account Management team. • Intake, prioritize, and fulfill ad-hoc operational requests (e.g., data pulls, issue investigations, program adjustments). • Provide timely updates and clear communication on request status and resolution. • Identify opportunities to improve operational workflows, automation, and monitoring capabilities. • Partner with Product, Engineering, and QA teams to enhance system functionality and reduce manual effort. • Develop and maintain SOPs, runbooks, and operational playbooks. • Generate operational reports and dashboards related to system performance, data quality, and program outcomes. • Analyze trends such as qualification rates, data failures, and system usage. • Provide actionable insights and recommendations to improve program performance.

🎯 Exigences

• Bachelor’s degree in computer science or related field, or equivalent combination of education and experience required. • 5+ years of experience in healthcare technology, data operations, or a related field required. • Experience with data integrations, file processing (flat files, EDI), ETL\ELT processes, and data validation required. • Intermediate proficiency in SQL Server scripting, including querying, troubleshooting, and data validation required. • Experience with process automation utilizing Python, PowerShell, etc. and operational management tools like JAMS, GoAnywhere, etc. required. • Experience with system monitoring tools and incident management processes required. • Experience with ticketing systems such as Jira and HaloITSM required. • Experience working with 340B TPAs or healthcare SaaS platforms preferred. • Strong understanding of 340B program workflows, claims adjudication, and contract pharmacy models preferred. • Knowledge of regulatory requirements related to HRSA and 340B compliance preferred.

🏖️ Avantages

• Flexible Work: Fully remote opportunity with a company that cares.