Senior Manager, 340B Account Management

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🕒 il y a 5 jours

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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Pharmacy Data Management, Inc. (PDMI)

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51 - 200 employés

Fondée en 1988

⚕️ Assurance santé

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Pharmacy Data Management, Inc. (PDMI) est une entreprise spécialisée dans le traitement des données pharmaceutiques et les services d'administration. Fondée en 1984, PDMI propose une gamme de services adaptés aux gestionnaires de prestations pharmaceutiques (PBM) à marque blanche, aux plans de santé intégrés verticalement et aux systèmes hospitaliers. La société met l'accent sur la transparence et offre à ses clients un accès complet à leurs données 24h/24 et 7j/7. PDMI propose des services d'administration des prestations pharmaceutiques, une gestion de programme 340B, ainsi que des services de soins palliatifs et de soins de longue durée, garantissant des solutions efficaces et performantes pour leurs clients. L'entreprise est fière de son indépendance envers les grossistes et les pharmacies spécialisées, permettant un service impartial sans agendas cachés ni frais supplémentaires.

Description

• Lead, coach, and develop a team of 340B Account Managers and Coordinators, driving performance, accountability, and professional growth. • Oversee a portfolio of 340B clients, ensuring strong relationships, high satisfaction, retention, and successful program outcomes. • Establish, monitor, and drive performance against key metrics, including service quality, client satisfaction, and operational efficiency. • Ensure consistent execution of processes, workflows, and service standards, while identifying and addressing gaps to improve efficiency and scalability. • Support the team in managing complex client situations and escalations, ensuring timely and effective resolution. • Analyze performance trends across the client portfolio to identify risks and opportunities, and implement proactive solutions. • Partner cross-functionally with Product, Operations, and Training to align on priorities, reinforce best practices, and drive continuous improvement. • Translate client feedback and operational insights into actionable recommendations to support product enhancements and roadmap alignment. • Lead communication and adoption of product updates, system changes, and process improvements across clients and internal teams.

🎯 Exigences

• Bachelor’s degree or equivalent combination of education and relevant healthcare experience required. • 7+ years in Account Management or client-facing roles, preferably in healthcare or pharmacy services required. • 3+ years of leadership experience managing teams and performance required. • Strong knowledge of 340B program operations and client lifecycle management required. • Experience managing client escalations and complex stakeholder relationships required. • 340B ACE certification preferred.

🏖️ Avantages

• Flexible Work: Fully remote opportunity with a company that cares.