Lead, Enrollment – Virtual School Growth Operations

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Pearson VUE

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1994

📚 Éducation

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE est un leader mondial des tests informatisés, offrant une vaste gamme d'examens de certification pour divers secteurs. Ils soutiennent les candidats et les propriétaires de tests en proposant des ressources, des options de programmation et des aménagements spéciaux pour assurer un accès équitable aux tests. Leur mission est de responsabiliser les candidats et d'enrichir les communautés à travers la réalisation d'examens critiques qui valident les compétences et les connaissances professionnelles, contribuant à l'avancement des carrières et aux normes de l'industrie.

Description

• Lead a high-volume, consultative enrollment operation responsible for converting prospective leads into completed applications and enrolled students, with accountability for pipeline performance, conversion rates, and enrollment outcomes. • Plan for and lead seasonal enrollment cycles, scaling teams, processes, and execution to deliver consistent performance through high-volume peak periods. • Own the end-to-end enrollment funnel, ensuring teams are equipped to guide families through complex decisions with clarity and care. • Set enrollment strategy, targets, and performance expectations using data and market insight to optimize conversion, staffing models, and resource allocation. • Design and continuously refine scalable enrollment workflows—including outbound call prioritization strategies—that support sustained growth while maintaining a family-centered experience and high standards of service quality. • Lead and develop a large, diverse, fully remote enrollment organization, providing coaching, accountability, and clear performance management across teams with varying levels of experience and engaging those teams to improve their employee experience. • Ensure enrollment operations meet all applicable regulatory and program requirements, translating policy and compliance obligations into practical, efficient, and auditable processes. • Partner cross-functionally to align enrollment strategy with demand generation, systems, training, and operational enablement, driving consistent execution and continuous improvement across the enrollment experience.

🎯 Exigences

• Bachelor’s degree in a relevant field • 10+ years of experience in senior operations roles leading high-volume, customer-facing organizations, including fully remote, distributed, and seasonal teams within a 7-day-per-week operation • 10+ years of experience leading large, multi-layered teams, including managers of managers • Proven success driving performance management and process accountability at scale, with a demonstrated ability to improve employee engagement and team performance • Strong analytical capability, with experience using data and insights to inform operational strategy, workforce planning, and conversion optimization • Clear track record establishing and managing KPIs, service levels, and performance metrics that drive measurable results • Proven experience partnering cross-functionally to align strategy, systems, and execution across complex organizations • Demonstrated success leading teams through growth, change, and operational transformation • Excitement to work in ed tech and a strong commitment to expanding access to education for students and families.

🏖️ Avantages

• Pearson provides a flexible work environment for its employees. • Adherence to work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.