Director of Product Management

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PerfectServe

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2003

⚕️ Assurance santé

☁️ SaaS

💰 Private Equity Round en 2018-05

Healthcare Insurance • SaaS

PerfectServe est une entreprise de technologie de la santé qui se spécialise dans les solutions de communication et de collaboration cliniques. L'entreprise fournit des outils pour améliorer la communication entre les professionnels de santé, optimiser les flux de travail cliniques et renforcer l'engagement des patients. Ses produits incluent des services de réponse médicale, la planification des prestataires et une console d'opérateur de santé, tous conçus pour assurer une communication efficace et sécurisée dans les divers contextes de soins. PerfectServe vise à réduire les contraintes administratives et à soutenir le bien-être des prestataires tout en maintenant la conformité avec les réglementations de l'industrie. Fiable pour plus de 30 000 organisations de santé, PerfectServe s'intègre aux systèmes de santé existants pour optimiser la planification des prestataires, améliorer la communication avec les patients et leurs familles et permettre les soins virtuels.

Description

• Define and own the product strategy for PerfectServe’s AI answering service, including near-term delivery commitments and a longer-horizon vision for how AI evolves across the portfolio. • Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap — and maintain it as a living document that reflects new information, not a static plan. • Partner with the CTO and Director of Software Engineering to align roadmap sequencing with technical capacity, architecture constraints, and infrastructure investments. • Lead ongoing customer discovery efforts: conduct interviews, site visits (virtual or in-person), and workflow observation sessions with clinical and administrative end users. • Use modern AI tools to accelerate product work: generate prototypes and wireframes, run rapid concept tests, and explore technical feasibility before committing engineering resources. • Identify and manage product-level compliance and safety considerations including HIPAA, minimum necessary data principles, and the appropriate use of AI in clinical decision-adjacent contexts. • Own the relationship between product requirements and engineering delivery — writing precise, well-scoped specifications that reduce ambiguity without over-constraining implementation. • Define the measurement framework for AI product performance: establish baselines, set targets, and drive quarterly reviews of key metrics with engineering and executive leadership.

🎯 Exigences

• 8+ years of product management experience, with at least 3 years owning AI, NLP, or conversational AI products in production. • Demonstrated ability to lead customer discovery in complex B2B environments; experience interviewing clinical or operational end users is a strong differentiator. • Working knowledge of healthcare interoperability standards: HL7 v2, FHIR, and API integration patterns. Able to engage in technical interoperability discussions without an engineer in the room. • Familiarity with HIPAA and the product design considerations it requires: data minimization, audit trails, access controls, and PHI handling. • Technical fluency sufficient to evaluate AI capabilities critically, write clear functional specifications, and prototype concepts using no-code or AI-assisted tools. • Track record of shipping AI features at scale and iterating based on production data and user feedback. • Strong written communication; able to produce clear PRDs, executive summaries, and customer-facing feature descriptions. • Experience working with outsourced development partners, including delivery accountability and quality review.

🏖️ Avantages

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities