Senior Business Travel Consultant – GDS

🕒 il y a 2 mois

🐊 Florida, Illinois, +3 états de plus – Distant

🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

💵 $61 000 - $72 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Perk

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 B2B

💳 Fintech

SaaS • B2B • Fintech

Perk est une plateforme de gestion des voyages d'affaires et des dépenses, propulsée par l'IA, qui simplifie la réservation de voyages professionnels, l'automatisation des dépenses, le traitement des factures et la gestion des cartes d'entreprise. La plateforme combine un inventaire mondial de voyages (vols, hôtels, train, voitures), la gestion d'événements, des approbations basées sur les politiques, une visibilité en temps réel des dépenses et un support client 24/7 pour aider les équipes financières et les gestionnaires de voyages à maîtriser les coûts et à réduire la réconciliation manuelle. Perk propose également des cartes virtuelles et physiques avec des paramètres de politique ainsi que des fonctionnalités de traitement des paiements, s'intégrant aux outils de finance, de ressources humaines et de sécurité pour centraliser les workflows de voyages et de dépenses.

Description

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service.

🎯 Exigences

• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously • Are proficient in air fares and ticketing • Have great communication skills, fluency in English, both written and spoken is essential. • Are familiar with North American business culture and customer expectations. • Have previous experience as a Business Travel Consultant. • Are well-organized, and capable of working to tight deadlines under pressure. • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. • Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

🏖️ Avantages

• Receive competitive compensation • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans • Plan for your future with our 401(k) plan with company matching contributions • Care for your furry friends through partner discounts on pet insurance • Join our unforgettable Perk events • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones • Focus on your family with 12-16 weeks’ paid parental leave • Let us help you move to one of our hubs with relocation support