Senior Manager, Information Technology

🔥 il y a 16 heures

🇺🇸 États-Unis – Télétravail

💵 $155 000 - $185 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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Pindrop

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2011

🔒 Cybersecurity

📡 Télécommunications

💸 Finance

Cybersecurity • Telecommunications • Finance

Pindrop est un leader en authentification vocale et détection de la fraude, offrant des solutions innovantes pour améliorer la sécurité des communications vocales. L'entreprise utilise des technologies avancées telles que la détection de vivacité, l'analyse comportementale et la biométrie vocale pour combattre les menaces telles que les deepfakes et usurpations dans divers secteurs, y compris la banque, la finance, l'assurance, et le commerce de détail. Pindrop s'intègre avec des plateformes comme Five9 pour fournir une authentification multifactorielle, garantissant à la fois la protection des informations sensibles et une expérience utilisateur fluide. En mettant l'accent sur la sécurisation des centres d'appels et des appareils intelligents, Pindrop aide les entreprises à prévenir la fraude et améliorer les interactions avec les clients en exploitant des technologies audio, vocales et d'IA de pointe. Leurs solutions sont approuvées par certains des plus grands établissements financiers et compagnies d'assurance au monde.

Description

• Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments. • Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions. • Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning. • Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity. • Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects. • Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans. • Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption. • Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning. • Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards. • Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness. • Manage enterprise GenAI tools, integrations, governance, and access controls across the organization. • Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies. • Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools. • Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery. • Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.

🎯 Exigences

• 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment. • Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms. • Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages. • Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale. • Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.

🏖️ Avantages

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. • Remote-first environment - giving you flexibility and autonomy in how you structure your day. • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. • Paid Parental Leave - Including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. • Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. • Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.