Operations Coordinator – Direct Injection

🕒 il y a 15 jours

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Portless

Site WebLinkedInTous les Emplois

11 - 50 employés

🛍️ eCommerce

📦 Logistique

💳 Fintech

eCommerce • Logistics • Fintech

Portless est une plateforme de logistique et d'exécution qui se spécialise dans l'expédition e-commerce en direct au consommateur (DTC), permettant aux entreprises d'exécuter directement les commandes depuis la Chine jusqu'à la porte de leurs clients. En rationalisant les processus d'expédition et en réduisant les coûts, Portless améliore les marges et la trésorerie de ses clients, leur permettant de répondre efficacement à la demande réelle des consommateurs. L'entreprise propose également des intégrations avec des plateformes e-commerce populaires, rendant l'expédition internationale transparente et efficace.

Description

• Track inbound flights and pre-alerts daily; confirm freight recovery timing and ULD breakdown with airport ground handling agents after arrival • Coordinate with our US customs broker: ensure entry documentation (manifests, commercial invoices, HTS data) is complete and filed on time, monitor clearance status, and chase holds and exams through to release • Manage the handoff to our US ground handler — recovery from the airport, sortation, and linehaul to last-mile induction points • Confirm inductions with last-mile carriers, reconcile manifests against scans, and flag short-shipped or missing freight immediately • Own exception management on the US leg: flight delays and rollovers, customs holds, damaged or missing pieces, mis-sorts — investigate, communicate, and drive to resolution • Run a structured daily handover with our China-based operations team so nothing falls between China end-of-day and US morning • Keep shipment milestones current in our systems and contribute to SLA and vendor performance reporting • Turn recurring issues into documentation: customs-hold playbooks, recovery escalation paths, vendor contact trees

🎯 Exigences

• 1–3 years in airfreight operations, freight forwarding (import/gateway desk), customs brokerage, or airline/ground-handler cargo operations — strong recent graduates with relevant internships considered • Working knowledge of air cargo fundamentals: MAWB/HAWB, ULDs, freight recovery, and ideally the US customs entry flow (entry types, holds, exams) • Exceptional written communication — most of this job is fast, precise, unambiguous emails and messages to vendors and teammates across time zones • Highly organized: comfortable tracking many shipments across multiple parties at once without dropping threads • Comfortable in spreadsheets and quick to learn internal systems and dashboards • Self-directed and calm under time pressure — you'll be the first and only US ops person on this lane to start • Genuine flexibility on hours: freight lands early mornings and on weekends, and our China team's day begins during the US evening; this role includes early-morning coverage and an on-call rotation