Technical Account Executive

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PostHog

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

☁️ SaaS

⚡ Productivité

🏢 Entreprise

SaaS • Productivity • Enterprise

PostHog est une plateforme complète qui permet aux développeurs de créer des produits réussis grâce à des outils pour l'analyse de produits, l'analyse web, la relecture de session, les feature flags, les expérimentations et les sondages. Elle s'intègre parfaitement dans les flux de travail existants, offrant des solutions de pipelines de données et de stockage qui se synchronisent avec des plateformes populaires comme Stripe, Hubspot, Zendesk, et bien d'autres. Avec PostHog, les équipes peuvent déployer en toute sécurité de nouvelles fonctionnalités, réaliser des expériences avec une signification statistique, et recueillir des insights approfondis grâce à des produits IA et LLM. La plateforme est construite avec un accès complet à l'API, permettant un contrôle total sur les données des clients. PostHog évolue avec les entreprises, des startups aux stades de croissance, en faisant un outil polyvalent pour les équipes d'ingénierie cherchant à rationaliser leurs opérations de données tout en se concentrant sur le développement de produits.

Description

• Technical Account Executives own the initial relationship with customers who get in touch via the website and want to speak with a human before signing up to PostHog. It’s early days, so you’ll cover the full spectrum of customers from high-velocity startups looking to move quickly, to more complex strategic engagements with Mid-Market/Enterprise customers. • Winning new business. You'll find your way to the right people at prospective customers — engineers, PMs, founders — and show them why PostHog beats whatever they're using now. You own the whole deal, first call to close and beyond, and you’re comfortable in your ability to meet and exceed a quarterly target. • Owning customer feedback and making sure it gets to the wider PostHog team. You’ll work directly with product teams, we don’t believe in bureaucracy here. • Being hyper responsive is a must. You need to feel like an extension of a customer’s existing team. We try to do as much customer comms in Slack as possible. • You’ll need to be an expert on all PostHog products, so that you can help customers see the value and adopt them. • Comfortable with outbound. You'll earn meetings through relevance and creativity – not through volume and pressure. We do weird outbound. • Switching contexts comfortably. Prospect and triage leads in the morning, enterprise evaluation in the afternoon, async Loom response to a customer question in between. You adjust tone, depth, and approach for each without losing quality. • Turning both inbound and outbound lead flow into a real pipeline that converts. Lots of people get in touch with us. Not all of them are deals. You should be able to tell the difference quickly, prioritize who PostHog will be a good fit for and close them efficiently.

🎯 Exigences

• You’re able to go deep on understanding PostHog’s products, including more technical ones like feature flags and data warehouse. You don’t need to be a developer, but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices to companies with multiple products and applications, advising on the pros and cons of different SDKs, and how to implement PostHog into their existing stack. • Commercially-minded. You’re excited about not only helping customers go from 0 to 1 with PostHog - but also growing and retaining revenue. If we’ve never spoken to a particular customer, you’ll get creative to get them to engage. • Strong customer focus. You need to help our users and remove any blockers to them using Posthog effectively. • Good at handling relationships strategically. Helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we’re not right for. • You write well. We're remote-first and async-default. You'll write follow-up emails, Slack summaries, evaluation plans, and Loom scripts. Unclear writing slows your customers and your team down. • You’ve managed a book of business and/or are comfortable leading multi-threaded deal cycles across various technical organizations, legal and procurement.

🏖️ Avantages

• Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. • Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed. • Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end. • Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. • Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. • Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.