Senior Customer Success Manager

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Postscript

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

🏢 Entreprise

Marketing • B2B • Enterprise

Postscript est une plateforme de marketing par SMS de premier plan, axée sur l'aide aux marques pour développer leur audience, créer des messages personnalisés et augmenter leurs revenus grâce à la communication par SMS. Doté de fonctionnalités puissantes d'IA pour l'optimisation des messages et des insights sur les marques, Postscript offre des outils pour créer, envoyer et gérer des campagnes SMS efficacement. La plateforme inclut des fonctionnalités de conformité pour garantir le respect des lois relatives aux SMS, des solutions innovantes comme CashBack pour accroître les marges, et un accompagnement expert via Postscript Plus pour optimiser les stratégies SMS. Postscript se distingue par sa capacité à s'intégrer parfaitement avec d'autres plateformes de service client et de marketing, garantissant une approche globale de l'engagement et de la fidélisation client.

Description

• Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers. • Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation. • Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI. • Develop tailored strategies to ensure customer growth and retention, meeting performance targets. • Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies. • Provide creative and data-driven recommendations to maximize customer engagement and growth. • Partner with the broader account team to identify and execute upsell and renewal opportunities. • Collaborate with Product and Support teams to address technical issues and deliver seamless solutions. • Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions. • Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team. • Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.

🎯 Exigences

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology. • 1+ years of sales experience (e.g., Account Management) preferred. • Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes. • Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred). • Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems. • Excellent problem-solving skills, with high reliability and outstanding follow-through. • Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment with a growth mindset towards emerging technologies. • Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions. • Open to feedback and eager to continuously learn and improve.

🏖️ Avantages

• Salary range of USD $100,000 to $117,000 base plus variable compensation (20%) and equity regardless of location. • High-growth startup environment with opportunities to make a meaningful impact and grow your career. • Fully remote work culture – work from anywhere. • Fun, collaborative team passionate about e-commerce and innovation • Flexible paid time off to recharge and prioritize your well-being. • Comprehensive health, dental, vision insurance.