Application Service Consultant – ERP

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Proalpha

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏭 Fabrication

💼 Conseil

📦 Logistique

Manufacturing • Consulting • Logistics

Proalpha est une entreprise allemande de logiciels d'entreprise et un partenaire digital pour les entreprises de taille intermédiaire, fournissant des solutions ERP principales et complémentaires qui forment l'épine dorsale numérique de l'industrie manufacturière, du commerce de gros et d'autres secteurs. Avec plus de 40 sites, environ 2 500 employés et plus de 17 500 clients, Proalpha offre des options sur site et cloud/SaaS, intègre des systèmes critiques pour les affaires à travers la chaîne de valeur, et travaille avec un large réseau de partenaires pour offrir des services de conseil, de mise en œuvre et de support.

Description

• In the Data Exchange team you support our customers with functional and technical questions related to Proalpha ERP. Your focus is on analyzing, assessing and resolving support cases. In this role you combine technical understanding with process knowledge and ensure stable operations in customer systems. • Customer support: You handle functional and technical inquiries from our customers using ServiceNow and take responsibility for selected subject areas. • Analysis: By performing detailed error analyses on customer and reference systems, you identify root causes and ensure smooth business processes. • Communication: In interaction with customers (by phone and in writing) as well as with internal specialist departments (e.g., development), you coordinate solutions and ensure transparent alignment. • Professional development: You set individual professional priorities, continuously expand your expertise and actively contribute to new topics.

🎯 Exigences

• Successfully completed degree or vocational training in a technical or commercial field • Experience with ERP software, technical support processes and handling customer inquiries • Technical understanding, confident use of IT and modern software solutions, analytical skills • Service-oriented and structured way of working, strong communication skills, initiative and enthusiasm for varied tasks • Very good German skills and good English skills for communication in an international environment

🏖️ Avantages

• Flexible working time models, home office, workation, time credit account (e.g., for a sabbatical) • Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, development discussions • Open communication, first-name culture, team spirit, respect, appreciation, joint team and company events • Structured onboarding program, Employee Assistance Service, Wellhub, JobRad (company bike leasing), employee offers, company pension scheme