Field Service Engineer

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Profound Medical Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

🏥 Santé

🏭 Fabrication

⚕️ Assurance santé

Healthcare • Manufacturing • Healthcare Insurance

Profound Medical Inc. est un leader dans le développement de thérapies personnalisables et sans incision pour les maladies de la prostate. L'entreprise se spécialise dans la technologie d'ablation par ultrasons transurétrale (TULSA), offrant une procédure centrée sur le patient, guidée par IRM, qui garantit un traitement précis et exact. Cette technologie innovante est marquée CE, approuvée par Santé Canada et autorisée par la FDA aux États-Unis, démontrant un fort engagement envers la sécurité et l'efficacité dans le traitement du cancer de la prostate localisé et d'autres états pathologiques de la prostate. Avec plus de 67 publications évaluées par des pairs et des résultats cliniques sur 5 ans, Profound Medical met l'accent sur des résultats de traitement durables et le bien-être des patients. Leur procédure TULSA utilise la surveillance de la température par IRM en temps réel, permettant une ablation tissulaire précise et assurant la sécurité des patients tout en traitant une gamme de conditions de la prostate.

Description

• Provide onsite support primarily in the U.S., through maintenance and troubleshooting services. • Recommend parts and service solutions to improve machine uptime, maintenance and operation. • Perform proactive service tasks including troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up. • Perform and support all installation activities for Profound Products including site assessments, installations, maintenance and troubleshooting. • Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement). • Act as the primary link between customer and Profound as needed. • Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field. • Perform calibration of company products as required. • Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products. • Investigate methods of increasing efficiency in MR testing and development activities. • Regularly participate in MRI phantom testing activities for new product revisions. • Support executing and improvement of field service strategy for Profound products. • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance. • When required, enter parts orders, generate and follow-up parts quotes. • Work with IT departments at customer sites for proper equipment networking. • Contribute to the establishment of a professional service team at the company. • Responsible for creating documentation and electronic reference material to support the field service of products, specifically installation and troubleshooting manuals. • Participate in product design activities representing design for serviceability and product quality representing both internal customers and end users. • Interact with the engineering, quality and operations team to drive the resolution of technical issues. • Execute other ad-hoc projects as assigned by manager.

🎯 Exigences

• Ability to travel on short notice in the US 80% of the time. • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with health care professionals and Scientists that possess advanced Degrees. • Previous field service experience is desirable. • Experience with MRI operations is desirable. • Strong multi-tasking skills, self-sufficiency, resourcefulness is a must for this exciting, fast paced environment. • Good critical thinking and analytical troubleshooting and problem skills. • Demonstrated ability to work as part of a team and independently with strong initiative and accountability. • Excellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner. • Excellent organizational skills with ability to follow through, and meet deadlines within an entrepreneurial and customer-focused work environment. • Working knowledge of quality management systems (ISO 9001 or ISO 13485). • Exemplify willingness and flexibility in working differing time shifts to accommodate customer needs. • Working knowledge of operating multiple OEM MRI’s is an asset.

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities