Director, Product Management – Client Experience

🕒 il y a 13 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $175 000 - $195 000 / an

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Progyny, Inc.

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

💼 Conseil

🛡️ Assurance

🏥 Santé

Consulting • Insurance • Healthcare

Progyny, Inc. est une entreprise qui fournit des prestations complètes de santé reproductive avec un accent sur la fertilité, la construction familiale et la santé reproductive des femmes. Leurs services incluent des prestations de fertilité flexibles et équitables telles que la FIV, l'IUI, l'adoption et la gestation pour autrui, répondant aux besoins d'une main-d'œuvre mondiale. Progyny est dédiée à atteindre des résultats cliniques supérieurs et des expériences exceptionnelles pour ses membres grâce à son modèle basé sur les données. Ils offrent un vaste réseau de prestataires, garantissant des soins de qualité et accessibles. Progyny soutient plus de 460 entreprises dans divers secteurs, visant à redéfinir les avantages employeur avec des solutions qui couvrent chaque étape de la vie, de la préconception à la ménopause.

Description

• Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment. • Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality. • Improve the accuracy, reliability, transparency, and scalability of enrollment processes. • Build tools that help teams identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues. • Lead the roadmap for internal tools used to implement new clients and transition existing clients into a new plan year. • Improve implementation workflows, readiness tracking, handoffs, and launch predictability. • Develop tools that give Client Success teams greater visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities. • Partner with the Eligibility Product Lead to ensure enrollment data and coverage context support accurate benefit eligibility decisions. • Establish clear ownership, data interfaces, and shared success measures across enrollment and eligibility. • Manage, coach, and develop two direct reports. • Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance to deliver measurable outcomes. • Lead product discovery, prioritization, delivery, adoption, and performance measurement.

🎯 Exigences

• 10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools. • 3+ years of people-management experience. • Demonstrated ability to set product strategy and translate it into an executable roadmap. • Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes. • Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows. • Experience partnering with engineering teams on technically complex or data-intensive products. • Ability to simplify manual and fragmented processes through scalable product solutions. • Strong stakeholder-management, communication, and prioritization skills. • Comfort working with sensitive data in a regulated environment. • Commercial judgment and an understanding of how product capabilities can support client retention and expansion.

🏖️ Avantages

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office