Director, Product Management – Client Experience

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $175 000 - $195 000 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

👻 Score fantôme 22%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Progyny, Inc.

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

💼 Conseil

🛡️ Assurance

🏥 Santé

Consulting • Insurance • Healthcare

Progyny, Inc. est une entreprise qui fournit des prestations complètes de santé reproductive avec un accent sur la fertilité, la construction familiale et la santé reproductive des femmes. Leurs services incluent des prestations de fertilité flexibles et équitables telles que la FIV, l'IUI, l'adoption et la gestation pour autrui, répondant aux besoins d'une main-d'œuvre mondiale. Progyny est dédiée à atteindre des résultats cliniques supérieurs et des expériences exceptionnelles pour ses membres grâce à son modèle basé sur les données. Ils offrent un vaste réseau de prestataires, garantissant des soins de qualité et accessibles. Progyny soutient plus de 460 entreprises dans divers secteurs, visant à redéfinir les avantages employeur avec des solutions qui couvrent chaque étape de la vie, de la préconception à la ménopause.

Description

• Lead the strategy and roadmap for products supporting employer onboarding, Member Enrollment, client implementation, ongoing client management, and account growth • Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment • Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality • Improve the accuracy, reliability, transparency, and scalability of enrollment processes • Build tools to identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues • Lead internal tools roadmap for implementing new clients and transitioning existing clients into a new plan year • Improve implementation workflows, readiness tracking, handoffs, and launch predictability • Develop tools providing Client Success visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities • Partner with the Eligibility Product Lead to support accurate benefit eligibility decisions • Establish ownership, data interfaces, and shared success measures across enrollment and eligibility • Manage, coach, and develop two direct reports • Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance • Lead product discovery, prioritization, delivery, adoption, and performance measurement • Partner with a dedicated engineering squad and collaborate with primary stakeholders in Operations, Client Implementation, and Client Success

🎯 Exigences

• 10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools • 3+ years of people-management experience • Demonstrated ability to set product strategy and translate it into an executable roadmap • Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes • Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows • Experience partnering with engineering teams on technically complex or data-intensive products • Ability to simplify manual and fragmented processes through scalable product solutions • Strong stakeholder-management, communication, and prioritization skills • Comfort working with sensitive data in a regulated environment • Commercial judgment and an understanding of how product capabilities can support client retention and expansion • Candidates must be based in the United States • Candidates must be authorized to work in United States without the need for sponsorship, now or in the future • Nice to have: Experience in healthcare, benefits, insurance, HR technology, payroll, or enterprise SaaS • Nice to have: Familiarity with enrollment, coverage administration, employer data integrations, health plan member IDs, or MPI capabilities • Nice to have: Experience building tools for Client Implementation, Operations, or Client Success teams • Nice to have: Understanding of the distinction between Member Enrollment and benefit eligibility determination

🏖️ Avantages

• Paid family and parental leave • Preconception, fertility and family building benefits, including egg freezing, IVF, and adoption support • Family and pet care fund • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs • Mentorship program • Company social events, including annual volunteer day and donation matching • Flex days (3 days a week in the office) • Onsite meals and snacks for employees reporting into the NY office