Field Service Technician

🕒 il y a 8 jours

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $28 - $37 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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ProMach

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏭 Fabrication

🤝 B2B

🔧 Matériel

💰 Private equity en 2023-06

Manufacturing • B2B • Hardware

ProMach est un fournisseur mondial d'équipements de traitement et d'emballage, de systèmes intégrés et de services pour les fabricants de biens de consommation emballés (BCE) et de produits pharmaceutiques. L'entreprise regroupe des marques de premier ordre en lignes de produits qui couvrent toute la chaîne d'emballage - du traitement, remplissage et embouteillage à l’étiquetage, codage, robotique, fin de ligne et services de convoyeur clés en main et d'intégration. ProMach commercialise des équipements et des solutions d'ingénierie (y compris la stérilisation/pasteurisation, les systèmes de poches et plateaux, la capsulage, l’étiquetage, la palettisation et l'intelligence numérique pour les lignes de production) et compte plus de 150 000 machines en service, plus de 50 marques de produits commercialisées, plus de 90 sites de fabrication et de vente, et plus de 6 000 employés dans le monde.

Description

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work • Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training • Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports • Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management • Train customer personnel during installation, commissioning, and maintenance activities • Support the Modern facility in Deer Park, NY and participating in customer Factory Acceptance Tests • Maintain flexibility to adapt to diverse work environments and resolve issues quickly

🎯 Exigences

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment • High School Diploma required; Associate’s Degree in a related technical field (mechanical or electrical) preferred • Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred) • Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively • Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management • Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude • Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

🏖️ Avantages

• comprehensive medical/dental programs • life insurance • a generous paid time off program • retirement savings plan with a company match • no waiting period for benefits