Customer Support Associate

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Proof Holdings, Inc.

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11 - 50 employés

Célébrant l'intersection de l'art numérique et de la communauté, PROOF développe des produits pour faciliter la connexion, l'éducation et le divertissement pour les artistes, collectionneurs et passionnés de NFT, en travaillant finalement à rendre cet espace plus accessible et diversifié. Ancrée par des projets NFT de premier plan, notamment PROOF Collective, Moonbirds et Oddities, PROOF exploite la puissance de ses propres collections pour favoriser des connexions profondes grâce à des incitations partagées et à la création de valeur à long terme, en pionnier de la prochaine génération de communauté web3, d'outils et de technologies.

Description

• Perform chat, email, and phone-based customer support • Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently • Maintain a positive, empathetic, and professional attitude toward customers at all times • Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools • Provide product feedback and suggestions • Take on additional responsibilities and grow your career • Other operational and administrative duties as needed, based on business and customer needs

🎯 Exigences

• Passionate about building customer connections • Experienced in customer service, preferably in a contact center environment • An excellent writer and verbal communicator • Committed and focused, with the follow-through and drive to see problems through to resolution • Capable of diffusing tension to work through the issues at hand • Able to multitask across multiple windows and leverage AI tools to get tasks done efficiently • Flexible and cooperative in your approach to working with others • Patient in helping others resolve technical issues • Comfortable with and enthusiastic about technology

🏖️ Avantages

• Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • Company Chillax weeks • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more!