Customer Service Representative

🕒 il y a 17 jours

🌪️ Kansas, Pennsylvania, +1 états de plus – Distant

🌪️ Kansas – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $16 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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InteLogix

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1957

🤝 B2B

💸 Finance

B2B • Finance • Customer Experience

InteLogix est un leader dans l'expérience client (CX) et la gestion des créances (ARM), fournissant des solutions BPO complètes qui améliorent les interactions avec les clients et rationalisent les processus financiers. L'entreprise se spécialise dans la prestation de services CX optimisés grâce à des stratégies innovantes et numériques, tout en offrant également des solutions de cybersécurité robustes via son MSSP LogixGuard. En mettant l'accent sur le développement de relations client à long terme, InteLogix intègre l'empathie humaine à une technologie avancée pour favoriser le succès et l'efficacité.

Description

• Respond to incoming customer calls regarding their electric and gas services • Educate customers on billing details including explaining charges, payment options, and available assistance programs • Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction. • Focus on first call resolution with each customer. • Identify opportunities to add additional services or upgrades that align with customer needs. • Assist customers with account management, including updates to personal information and services. • Document customer interactions in the call tracking system. • Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals • Perform additional duties as required by management

🎯 Exigences

• High School Diploma or GED is required • 1 year of customer service experience is required • 1 year of call center experience is preferred • Excellent customer service experience • Strong written and verbal communication skills • Natural ability to empathize with customers • Ability to project and convey a positive, concerned, and professional image to customers • Ability to be adaptable and quickly adjust to change • Must be able to conduct research efficiently and effectively while working within specific time constraints • Adhere to policies and procedures • Adhere to work schedule and punctuality requirements • Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems • Must be able to maintain a high level of confidentiality in dealing with customer information • Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

🏖️ Avantages

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts