Partner Support Specialist

🕒 il y a 4 jours

🌵 Arizona, California, +24 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $24 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

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Trouver des Emplois à Distance Similaires

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Phil, Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

☁️ SaaS

🧬 Biotechnologie

Healthcare Insurance • SaaS • Biotechnology

Phil, Inc. est une entreprise dont la mission est de simplifier l'accès aux médicaments pour les patients en les aidant à recevoir leurs médicaments rapidement, facilement et à moindre coût. L'entreprise propose la plateforme PhilRx Digital Hub, qui simplifie l'accès aux médicaments pour les patients et les prestataires, en soutenant les fabricants de produits de détail et de spécialité légère. La plateforme de Phil, Inc. est conçue pour améliorer les résultats de santé en éliminant les obstacles et en assurant une délivrance efficace des médicaments, en optimisant la couverture et l'adhésion des patients, et en soutenant les prestataires de soins de santé. Grâce à des partenariats stratégiques, Phil, Inc. aide à maximiser la valeur des programmes d'accès pour les marques des sciences de la vie, en améliorant l'accès des patients et l'engagement des prestataires.

Description

• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement • Review and respond to internal escalation requests in a timely and accurate manner • Perform data entry and process requests for Phil’s regional partners • Contact partners to resolve issues that may impact a successful client, patient, or partner experience • Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies • Review script-level issues to ensure proper processes were followed and correct errors as needed • Triage, resolve, and respond to order-related escalations and one-off requests • Identify errors, understand operational workflows, and take action to unblock prescriptions • Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

🎯 Exigences

• Prior pharmacy technician experience or direct experience working with prescription-related workflows • 2+ years of experience in administrative support, operations, customer support, or a related field • Strong attention to detail with proven organizational and time-management skills • Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently • Willingness and ability to learn operational workflows and identify root causes quickly • Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues • Solid written, verbal, and interpersonal communication skills • Ability to operate effectively in a fast-paced, evolving environment • Comfortable with ambiguity and adaptable within a rapidly growing startup • Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms

🏖️ Avantages

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.