Annuity Case Management Specialist

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $47 500 - $60 000 / an

⏰ Temps Plein

🟢 Junior

🚫👨‍🎓 Aucun diplôme requis

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Protective Life

Protective Life

1001 - 5000 employés

Fondée en 1908

💸 Finance

🛡️ Assurance

Finance • Insurance

Protective Life est une entreprise de services financiers spécialisée dans la fourniture d'assurances vie abordables et de rentes. La société propose une variété de produits d'assurance tels que des polices d'assurance vie temporaire, vie entière et vie universelle, ainsi que des rentes fixes, immédiates, indexées et variables. Protective Life aide les particuliers à planifier leur avenir, y compris leur retraite, la planification successorale et la protection financière des familles. L'entreprise souligne son engagement envers la durabilité, l'implication communautaire et l'aide aux clients pour atteindre protection et sécurité à travers différentes étapes de la vie. Protective Life est reconnue pour sa solide fondation financière et est autorisée à opérer dans tous les États sauf New York.

Description

• Process incoming requests, including financial requests, address changes, Electronic Fund Transfer changes, beneficiary change requests, and payment redirection in accordance with court orders • Review follow-ups and proactively work with internal and external customers to resolve issues and complete processing • Review data for accuracy and consistency and verify transaction setup • Approve release of payments relative to authority level • Process payment returns, cancellations, and stop payments • Meet or exceed established Customer Center, team, and individual goals • Provide customer service for telephone and written inquiries from outside brokers, offices, annuitants, government agencies, and attorneys • Provide written correspondence • Recommend changes or upgrades to administration and payment systems • Participate in development, testing, and continuous training as needed • Manage annuity transactions from submission through completion, ensuring accuracy and efficiency • Coordinate communication throughout the transaction process and maintain high service standards

🎯 Exigences

• 1+ years in annuity, retirement, or finance OR a bachelor’s degree in business or related field • Minimum 6 months experience meeting production goals in a fast-paced setting • Strong communication, customer service, problem-solving, and teamwork abilities • Ability to master multiple systems, handle diverse customers, and adapt to changing environments • Maintain productivity and quality above team standards while ensuring consistent communication and service throughout processes

🏖️ Avantages

• Comprehensive health, dental and vision insurance • Mental health benefits • Employee assistance program • Paid time off • Paid parental leave • Short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards wellbeing platform with cash rewards • Additional incentive opportunities through an annual incentive based on individual and Company performance

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