Senior Field Applications Specialist, HID

🕒 il y a 27 jours

🌐 Allemagne, Autriche – Distant

🇩🇪 Allemagne – Télétravail 🇦🇹 Autriche – Télétravail

⏰ Temps Plein

🟠 Senior

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QIAGEN

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🧬 Biotechnologie

🏥 Santé

🔥 Financement dans la dernière année

💰 €750 000 000 Post-IPO Debt - Qiagen en 2025-08

Biotechnology • Healthcare

QIAGEN est un fournisseur mondial de technologies d'échantillons et de tests, ainsi que de systèmes associés pour le diagnostic moléculaire, les tests appliqués, la recherche académique et pharmaceutique. L'entreprise propose des instruments, des kits de consommables et des tests (y compris des workflows basés sur la PCR et les acides nucléiques), ainsi que des solutions logicielles et de bioinformatique qui soutiennent les laboratoires cliniques, la recherche en sciences de la vie et le développement de médicaments. Les offres de QIAGEN se concentrent sur la facilitation de la détection, de l'extraction et de l'analyse d'échantillons biologiques pour le diagnostic, la recherche et les tests moléculaires appliqués.

Description

• Work closely with the sales and support organisation at QIAGEN to deliver onsite and remote support to HID and forensic customers in the EMEA region. • Remove technical objections during the pre-sales process through delivery of demonstrations, product evaluation trainings and technical consultation with HID and forensic laboratory stakeholders. • Provide ongoing after-sales support including troubleshooting, technical guidance and delivery of validation services in accordance with international and regional guidelines. • Plan and perform internal validation studies and subsequently report validation data to aid faster implementation of QIAGEN solutions. • Stay up to date on the latest advancements and methodologies for the processing of forensic samples as well as maintain a firm understanding of the traditional STR workflow used in labs around the world. • Focus on customer satisfaction and provide expertise and ongoing consultative support to end users, advising them on which products, techniques and resources they can use to improve their laboratory processes and success rates. • Work closely with HID Sales Specialists to plan and deliver on sales activities with a focus on meeting and exceeding regional sales targets and assigned business objectives. • Daily use of Salesforce.com CRM system to log, track and monitor customer support events.

🎯 Exigences

• University degree (ideally PhD or Masters) in a relevant subject, or equivalent experience. • Proven laboratory experience of forensic/ HID workflows. • Proven experience with relevant products such as QIAGEN HID portfolio and NGS technologies. • Experience in validation of laboratory (workflows, assays and instrumentation) in accordance to ENFSI/SWGDAM guidelines to ISO17025 standard. • Fluent in English and German, written and spoken. • Willingness and availability to travel internationally across the EMEA region with up to 80% of time spent in the field. • Location close to an international airport is essential.

🏖️ Avantages

• Bonus/Commission • Local benefits • Referral Program • Volunteer Day • Internal Academy ( QIALearn ) • Employee Assistance Program • Hybrid work (conditional to your role)