Account Manager

🔥 il y a 6 heures

🇺🇸 États-Unis – Télétravail

💵 $80 000 - $90 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Quid

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

📣 Marketing

📦 Logistique

Consulting • Marketing • Logistics

Quid est une entreprise axée sur la technologie qui propose une plateforme alimentée par l'IA, la Quid AI Suite, transformant de vastes quantités de données issues de sources sociales, de marché et de clientèle en informations exploitables. L'entreprise offre des outils et solutions tels que Quid Discover, Quid Monitor, Quid Predict et Quid Compete, conçus pour améliorer la prise de décision commerciale en fournissant des informations de marché en temps réel et prédictives. La plateforme de Quid est utilisée pour le merchandising axé sur le marché, les insights consommateurs, la stratégie de santé de marque et l'augmentation de la fidélité des clients. La société se concentre sur l'intégration de modèles d'IA, d'analytique de données et d'ingénierie pour aider les entreprises à identifier les tendances, optimiser les opérations et renforcer la fidélité à la marque grâce à l'intelligence exploitable et l'ingénierie de résultats.

Description

• Own the success, retention, and growth of an assigned portfolio of customers • Manage the full post-sale customer lifecycle from onboarding and adoption through renewal, contract execution, and expansion • Serve as the customer’s primary relationship owner and internal advocate • Develop customer success and adoption plans with goals, milestones, owners, risks, and next steps • Monitor product usage, engagement, support trends, and stakeholder participation • Recommend training, configuration, workflows, or additional capabilities to improve adoption and customer value • Conduct strategic business reviews connecting Quid usage and outcomes to customer priorities • Build relationships across users, champions, program owners, technical stakeholders, procurement teams, and executive sponsors • Coordinate complex customer initiatives across multiple stakeholders and internal teams • Establish objectives, responsibilities, timelines, dependencies, and follow-up actions • Maintain momentum and hold internal and external stakeholders accountable • Share actionable customer feedback with Product, Engineering, Support, Education, and leadership • Develop working knowledge of Quid’s platform, configuration, data sources, workflows, integrations, usage reporting, and AI capabilities • Translate technical concepts into practical guidance for business stakeholders • Partner with Product, Engineering, Support, and customer technical teams to resolve challenges • Own renewal strategy and execution, including retention, upsell, and cross-sell goals • Manage renewals through pricing, proposals, contracts, procurement, legal, security and AI reviews, negotiation, signature, and handoff • Maintain accurate renewal and expansion forecasts • Identify expansion opportunities and develop strategic account plans • Lead commercial conversations and negotiations • Maintain accurate customer, opportunity, contract, and activity information in Quid’s systems of record

🎯 Exigences

• Five to seven years of experience in account management, customer success, client services, or another customer-facing commercial role • Preferably experience within a SaaS or technology company • Demonstrated exceptional performance, with consistent renewal, retention, and growth results among the top 5–10% of performers • Proven success retaining and growing a book of business while helping customers achieve measurable outcomes • Experience owning renewals and managing commercial and contractual processes through negotiation and signature • Strong program-management skills • Strong technical aptitude and ability to understand product configuration, usage data, workflows, and integrations • Ability to interpret customer-health and adoption signals and translate them into clear actions • Strong commercial, negotiation, forecasting, communication, and presentation skills • Ability to build credibility with users, technical stakeholders, procurement teams, and senior executives • Exceptional organization, accountability, and follow-through • Bachelor’s degree • Eligibility to work in the United States • Bachelor's degree in business administration, communications, or another related field • Experience with Agency Holding Companies or holding group agencies such as WPP, IPG, Omnicom, or Dentsu • Experience in SaaS account management, customer success, or another post-sales commercial role • Experience personally owning renewal or retention quotas • Experience personally managing renewals end to end, including pricing, proposal development, contract preparation, procurement, legal, security, data-privacy and/or AI reviews, negotiation, signature, and internal handoff • Experience creating and maintaining strategic account plans • Experience coordinating customer initiatives involving multiple stakeholders and cross-functional internal teams • Experience identifying and converting expansion opportunities • Experience being directly responsible for customer adoption and value realization • Experience updating renewal forecasts • Technical and product experience with product usage, configuration, workflows, integrations, or customer-health data

🏖️ Avantages

• 20 days of paid time off • 12 company holidays • Company-provided equipment • 401(k) with company match • FSA and HSA options • Paid parental leave and reintegration program • Employee wellness resources • Medical, dental, and vision coverage • Four-week sabbatical after five years • Commission opportunity (OTE $140,000–150,000)

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