Manager – RCM Client Engagement

🕒 il y a 1 mois

🏄 California, Kentucky, +8 états de plus – Distant

🏄 California – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

👻 Score fantôme 16%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Quorum Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2016

🏥 Santé

👥 B2C

Healthcare • B2C

Quorum Health est un opérateur d'hôpitaux de soins aigus généraux qui possède ou exploite 12 hôpitaux répartis dans neuf États américains. L'entreprise collabore avec des prestataires locaux et des filiales pour offrir des services de santé hospitaliers et communautaires, en se concentrant sur la qualité, la sécurité et le soutien des économies locales ainsi que le développement de la main-d'œuvre. Quorum Health met l'accent sur l'investissement communautaire, l'administration hospitalière et l'autonomisation des équipes locales pour fournir des soins centrés sur le patient.

Description

• Lead structured discovery with hospital revenue cycle and finance leadership • Capture client objectives, constraints, risks, and success measures across front-end, middle, and back-end revenue cycle functions • Document baseline RCM performance and identify gaps against the current RCM Service Catalog • Identify unknowns and open risks requiring resolution before activation • Collaborate with implementation teams to adapt implementation plans to clients • Work with Implementation Project Managers to set priorities, review progress, and align milestones with client commitments • Define roles, milestones, and escalation paths for transition risks unique to rural health providers • Update client stakeholders on implementation progress • Ensure client and internal operations alignment before go-live • Serve as the primary point of contact for daily operational needs and strategic initiatives throughout the contract • Act as subject matter expert for revenue cycle metrics across front, middle, and back functions • Support Quarterly Business Reviews and review RCM performance against contracted KPIs and success measures • Identify and escalate issues and drive resolution • Develop expansion opportunities and route new requirements to Client Success and Relationship Executives • Manage structured offboarding or service transitions • Establish clarity around scope, timelines, responsibilities, and KPI expectations • Facilitate regular engagement touchpoints from onboarding through steady-state operations • Coordinate internal responses to client escalations with RCM operations leadership • Build trusted-advisor relationships with client leadership • Ensure discovery and implementation outputs are complete and reduce downstream rework • Monitor performance drift and emerging risks and escalate proactively • Collaborate on performance improvement initiatives • Report account status, risk, and performance to Convene Health leadership • Participate in steering committees, escalation paths, and performance reporting • Maintain working knowledge of IT service offerings including infrastructure, cybersecurity, application support, interoperability, and managed services • Facilitate communication among client operational, financial, and technical stakeholders

🎯 Exigences

• Strong facilitation, structured discovery, and executive communication skills • People-management experience, with the ability to direct and hold accountable both internal and client stakeholders • Working fluency in RCM domain terminology • Strong knowledge of revenue cycle processes (front, middle, back), performance metrics, and related operational workflows • Ability to analyze data, identify trends and variances, and summarize findings clearly and actionably • Ability to support process improvement efforts, identify root causes, and provide recommendations • Ability to translate ambiguity into crisp plans with owners, timelines, and dependencies • Cross-functional delivery alignment experience • Long-term relationship management skills, including renewal and contract negotiation conversations • Ability to identify early account risk or dissatisfaction and act proactively • 7+ years in healthcare revenue cycle management, RCM consulting, or RCM managed services • Delivery, process, and project management experience strongly preferred • Proven experience leading discovery and onboarding for complex RCM services and managing ongoing account relationships post-implementation • Experience collaborating with healthcare IT, informatics, or digital transformation teams preferred • Direct experience with rural health hospital environments strongly preferred • Experience with contract renewal cycles, account growth, or retention management in a services or managed services context strongly preferred • Bachelor's degree required • MBA/MHA preferred

🏖️ Avantages

• Competitive salary and benefits package • Opportunities for professional development and advancement • Supportive work environment with a collaborative team • Comprehensive healthcare coverage • Retirement savings plan • Paid time off and flexible scheduling options • Student loan repayment program