Complex Claims Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $115 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 8%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Airbnb

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2007

✈️ Tourisme

📦 Logistique

🛍️ eCommerce

💰 Post-IPO Equity en 2020-12

Travel • Logistics • eCommerce

Airbnb est une place de marché en ligne mondiale qui met en relation des personnes cherchant un hébergement avec des hôtes proposant des options de logement uniques et variées, souvent dans des propriétés résidentielles. Les utilisateurs peuvent réserver des espaces allant d'appartements d'une chambre entière à des maisons complètes et des hôtels de charme. Airbnb propose également des expériences, permettant aux invités de réserver des activités organisées par des locaux, offrant ainsi une expérience de voyage authentique.

Description

• Identify, investigate, and manage risk and mitigation strategies for complex and large-loss claims • Manage partners to influence prioritization, drive accountability, deliver improvements, and scale claims changes • Work with internal and external partners to improve claims processes and outcomes • Manage emerging risks and threats while enabling business growth across markets • Identify intelligence and risk gaps and partner with Trust, Safety, third-party adjusters, Product Management, Global Crisis Management, Community Support, Policy, Privacy, and Legal teams • Report in monthly, quarterly, and annual business reviews • Serve as a thought leader on how policy and product roadmaps affect risk mitigation • Engage in large-loss claim reviews with insurers monthly or quarterly • Manage insurers’ claims handling, coverage and relationship issues, and material reserve changes • Create resolution plans for complex and large-loss claims and drive carriers/TPAs toward resolution • Partner with Legal, Global Crisis Management, Trust, brokers, insurers, outside counsel, and TPAs on complex claims resolution • Manage performance and results of insurance carriers and partners worldwide • Mentor L6 and L7 Host Damage Protection and Host Liability Protection Specialists • Manage claims affecting Airbnb financials and the captive • Collaborate with AirCover Operations, Legal, Trust, Customer Support, and Safety teams to improve claim handling • Ensure compliance with company policies, procedures, and legal requirements • Simplify complex claims, data, business, and process information to mentor others

🎯 Exigences

• 10+ years of Insurance Claims Coverage and Litigation experience, with an emphasis on liability and property • Excellent analytical and problem-solving skills • Strong knowledge of complex claims resolution techniques, investigative methodologies, and legal aspects • Strong verbal and written communication skills • Ability to analyze large data sets and draw reasonable conclusions • Proven ability to collaborate across disciplines, regions, and seniority levels • Strong negotiating skills • High attention to detail when working on complex cases • Experience resolving complex disputes with internal stakeholders and/or third-party providers • Strong Insurance Policy experience • Ability to be on call and/or work weekends and evenings • Demonstrated ability to identify and resolve issues through effective problem-solving skills • Proven ability to negotiate difficult situations with internal and external groups • BA/BS degree in business or technical field preferred • Deep technical claims, legal, and risk knowledge • Knowledge of Casualty and Property Insurance Policies and Claims preferred • Knowledge of legal and claims complexities in North America, LATAM, and EMEA preferred • Strong regulatory experience • Ability to work cross-functionally with leaders in Community Support, Platform Product, Finance, Legal, and Data Science • Understanding of Captive Insurance preferred • Understanding of FINC claims preferred

🏖️ Avantages

• Bonus eligibility • Equity eligibility • Benefits eligibility • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Disability-inclusive application and interview process with reasonable accommodation