Clinical Support Representative

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Radformation

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

🤖 Intelligence artificielle

☁️ SaaS

💰 Seed Round en 2019-10

Healthcare Insurance • Artificial Intelligence • SaaS

Radformation est une entreprise spécialisée dans l'automatisation intelligente des soins contre le cancer, offrant des logiciels qui permettent aux cliniques de cancérologie d'améliorer leur efficacité et leur précision. Elle propose une gamme de produits tels que AutoContour pour le contouring automatisé par IA et EZFluence pour la planification 3D, ainsi que des outils pour l'évaluation des plans, les calculs indépendants et l'assurance qualité des machines. Radformation vise à rationaliser le flux de travail clinique de la planification et la documentation aux évaluations des traitements et à la facturation, améliorant ainsi la qualité, la sécurité et l'efficacité des traitements contre le cancer. Leurs solutions sont conçues pour s'intégrer parfaitement aux technologies existantes, aidant les cliniques à améliorer la qualité des soins aux patients.

Description

• Respond to customer inquiries via email, phone, and screen share regarding Radformation software • Manage a high-volume case load (often 10–20 cases per day) while maintaining timely and meaningful customer communication • Provide meaningful initial responses within one hour and aim to resolve cases within one business day • Troubleshoot issues where solutions may not yet be documented, requiring critical thinking and collaboration to resolve • Support the majority of Radformation products (excluding QuickCode and RadMachine) • Document all customer interactions accurately in the CRM system • Partner with the Knowledge Support team to identify educational opportunities and recurring themes • Collaborate with Clinical Success to identify clinics that may benefit from proactive outreach or additional support • Participate in weekly Support team meetings and cross-functional discussions

🎯 Exigences

• Minimum 2 years of clinical dosimetry experience using Eclipse TPS • Strong understanding of radiation oncology treatment planning workflows (3D, IMRT, VMAT, SBRT) • Exceptional critical thinking and problem-solving skills • Excellent written and verbal communication skills • Ability to remain composed and solutions-oriented in a fast-paced, high-volume environment • This role requires consistent availability during standard working hours in a real-time support environment (fully remote but role will have a set schedule)

🏖️ Avantages

• Multiple high-quality medical plan options with substantial employer contributions toward premiums • Health coverage starting on day one • Short-term and long-term disability and supplementary life insurance • 401(k) with employer match vested immediately • Annual reimbursement for professional memberships • Continued learning opportunities • Self-managed PTO and 10 paid holidays • Monthly internet stipend • Company-issued laptop and one-time home office setup stipend • Fully remote work environment with virtual events and yearly retreats