Customer Service Agent

🕒 il y a 18 jours

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rag & bone

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2002

👗 Mode

🛒 Commerce de détail

🛍️ eCommerce

Fashion • Retail • eCommerce

rag & bone est une marque de mode qui se spécialise dans les vêtements et accessoires de haute qualité pour hommes et femmes. Connue pour son esthétique moderne et urbaine, la marque met l'accent sur l'artisanat et la durabilité dans ses collections de jeans et de vêtements. Avec une gamme diversifiée de produits comprenant des jeans, des vestes et divers accessoires, rag & bone s'engage à offrir des options de mode élégantes et durables.

Description

• Support a best-in-class level of customer service through extensive product knowledge • Ensure that an excellent customer experience is given to every customer • Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications • Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc. • Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals • Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner • Understand and exemplify the rag & bone brand philosophy and lifestyle • Maintain a knowledge and understanding of all Policy and Procedure

🎯 Exigences

• 1-2 years of multi-channel customer service experience, preferably in a DTC model • Strong written and verbal communication skills • Sales Driven with clientele experience • Exudes a proactive, customer first, approach • Capability to multi-task and operate multiple platforms simultaneously • Strong organization and follow-up skills are essential • Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

🏖️ Avantages

• Paid Time Off • Clothing Allowance • Generous Employee Discount • Paid Parental Leave • Membership to Calm and access to other wellness benefits • Medical, dental, vision and ancillary benefits • 401k