Senior Shift Manager

🕒 il y a 1 jour

☕ Washington – Distant

☕ Washington – Remote

💵 $63 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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RAINN

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1994

💼 Conseil

🏥 Santé

🤝 À but non lucratif

💰 Grant en 2020-11

Consulting • Healthcare • Non-profit

RAINN est la plus grande organisation du pays luttant contre les violences sexuelles et opérateur de la ligne d'assistance nationale pour les agressions sexuelles, offrant un soutien gratuit, confidentiel, 24/7 par téléphone, chat et SMS. Elle propose des services aux survivants, des programmes d'éducation et de prévention, du plaidoyer pour tenir les auteurs responsables et des formations/conseils pour les organisations. RAINN mène également des efforts pour combattre l'exploitation sexuelle en ligne et soutient les survivants grâce à des ressources, à de la sensibilisation et au financement participatif.

Description

• Manage, coach, mentor, and evaluate shift managers • Foster a positive and supportive environment for direct reports and their teams • Advocate for overnight shift needs and ensure stable operations • Meet with hotline staff and facilitate collaborative team meetings • Assess skills and knowledge gaps and recommend development pathways • Participate in rotating on-call schedules and act as emergency backup for on-site support • Support Recovery Support Fund calls, telephone hotline, and online hotline operations • Provide quality assurance and oversight for overnight-shift services • Complete quality assurance evaluations and coordinate quality requirements across shifts • Monitor staff capacity and attrition and recommend solutions to address operational gaps • Participate in overnight-shift candidate interviews and selection • Create schedules, review shift payroll, and coordinate Federal Work Study student projects • Support performance-improvement project selection and prioritization • Design and deliver quarterly foundational staff training and monthly in-service sessions • Provide input on policies and protocols and ensure consistent implementation • Escalate workplace behavior and service-quality concerns to senior management • Make independent, real-time staff and service decisions using critical thinking and RAINN policies • Organize and facilitate NSAH management meetings • Identify hotline needs and collaboratively develop solutions • Provide feedback on training topics and revisions to strengthen staff skills and morale • Perform additional responsibilities and special projects as assigned

🎯 Exigences

• At least 5 years of relevant experience; or a bachelor’s degree with at least 1 year of relevant social services experience • At least 3 years of experience working or volunteering in crisis intervention services • At least 3 years of experience managing paid and/or unpaid staff • Experience addressing complex employee relations, performance management, coaching, and remediation matters • Willingness and ability to work a non-traditional schedule, including evenings, weekends, and/or holidays • Comfort discussing topics related to sexual violence and supporting teams engaged in trauma-related work • Ability to effectively use technology and virtual workplace tools in a remote environment • Must successfully complete a criminal background check administered by RAINN • Experience managing employees across multiple shifts or within a 24/7 service environment preferred • Experience providing trauma-informed supervision preferred • Spanish-language proficiency preferred • Home office setup with dependable high-speed internet connection • Demonstrated technical proficiency in G Suite, including Google Drive, Google Docs, Google Sheets, and Google Calendar • Obtain and maintain the National Advocate Credentialing Program (NACP) credential following hire

🏖️ Avantages

• Medical, dental, and vision insurance • Life insurance • Employee assistance • 403(b) retirement savings plan • Paid vacation • Sick leave • Paid holidays, including a bonus week • Free access to the building's fitness center • RAINN covers the cost of obtaining the required National Advocate Credentialing Program (NACP) credential • Periodic business travel to DC offices and workshops