Senior Product Support Specialist – Enterprise RCM

Emploi pas sur LinkedIn

🕒 il y a 10 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Raintree Systems

Site WebLinkedInTous les Emplois

201 - 500 employés

En tant que leader des DME pour la thérapie et la rééducation, notre solution tout-en-un comprend l'engagement automatisé des patients, une gestion et une facturation du cycle de revenus puissantes, en plus d'une intelligence d'affaires flexible. Planifiez un appel de découverte gratuit dès aujourd'hui ! -> https://www.raintreeinc.com/schedule-a-demo

Description

• Act as the primary source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains • Utilize expert-level critical thinking to deconstruct complex software behaviors, isolate root causes, and recreate bugs in test environments • Lead the response for high-impact service disruptions affecting the Enterprise base • Provide a premium support experience for VIP accounts • Dedicate 20% of your time to developing those around you • Maintain impeccable case records, ensuring HIPAA compliance, data security, and clear follow-up commitments • Look beyond the immediate ticket to identify and resolve underlying issues before they impact the broader client base

🎯 Exigences

• Bachelor’s degree in Information Management, Business Administration, Healthcare Informatics, or equivalent experience • 4–6 years of SaaS application support experience; minimum 4 years specifically supporting Raintree software and the Billing/RCM Domain • Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows • High proficiency in troubleshooting complex SaaS architectures and navigating database/integration issues

🏖️ Avantages

• Exceptional interpersonal and "diplomatic" communication skills • The ability to remain calm and authoritative during critical system outages • 20% of your time to developing those around you, elevating the department's collective knowledge • Lead the creation, curation, and maintenance of a robust Knowledge Base to drive self-service and improve First Contact Resolution (FCR) • Identify systemic challenges in products or processes and proactively propose data-driven improvement strategies • Ensure rapid resolution and clear stakeholder communication