Manager, Network and Integration Specialists

🕒 il y a 18 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $70 700 - $120 300 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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RealPage, Inc.

Site WebLinkedInTous les Emplois

5001 - 10000 employés

💼 Conseil

📦 Logistique

📣 Marketing

💰 €18 643 000 Post-IPO Equity - RealPage en 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. est un fournisseur de logiciels et services de gestion de biens immobiliers, axé sur le marché de la location résidentielle et des biens immobiliers au sens large. L'entreprise propose des plateformes cloud (SaaS) et des outils basés sur l'IA pour la location, l'expérience des résidents, la gestion des revenus et des finances, la gestion des services publics et de la durabilité, la gestion des fournisseurs et des dépenses, les intégrations des bâtiments intelligents et l'analyse—au service des opérateurs immobiliers multifamiliaux, abordables, étudiants, seniors, de maisons individuelles et commerciaux. Les solutions de RealPage sont conçues pour aider les entreprises de gestion immobilière, les propriétaires, les investisseurs et les fournisseurs à optimiser les opérations, augmenter les revenus et améliorer l'expérience des résidents.

Description

• Lead, coach, and develop the Network and Integration Specialists team supporting the STRATIS IoT smart building platform. • Manage day-to-day Tier 3 support operations, including workload prioritization, queue health, service levels, escalations, performance expectations, and stakeholder communication. • Recruit, onboard, develop, and retain technical professionals. • Establish team and individual performance expectations; conduct one-on-ones, coaching sessions, performance reviews, and career-development discussions. • Serve as the escalation point for complex Tier 2 issues and primary NIS contact for divisional management and senior leadership. • Provide technical direction and hands-on assistance with networks, wireless technologies, connected devices, cloud services, and system integrations. • Ensure customer-impacting and production issues are promptly investigated and resolved with clear ownership, documentation, and proactive communication. • Define and enforce configuration, change, incident, and other operational policies for the STRATIS IoT environment. • Standardize and continuously improve tools, troubleshooting practices, escalation processes, operating procedures, and service-delivery standards. • Monitor and report operational performance, including case volume, backlog, issue aging, service-level attainment, escalation trends, customer impact, system certification, and other KPIs. • Identify recurring issues; partner with Product, Engineering, Platform, Application Development, and Infrastructure teams on root-cause analysis and corrective/preventive actions. • Partner with Project Management to identify, deploy, certify, and support infrastructure solutions. • Help achieve at least 90% system certification before projects transition to Support. • Coordinate production integrations with technical partner teams, including validation planning, testing, risk identification, and production-readiness reporting. • Provide budgetary recommendations, purchasing guidance, resource planning, and infrastructure capacity planning. • Promote knowledge sharing across NIS, Tier 1, Tier 2, Project Management, Product, and Engineering teams. • Foster accountability, collaboration, customer advocacy, continuous improvement, and operational excellence.

🎯 Exigences

• Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications Engineering, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. • Five or more years of relevant experience in network engineering, technical support, IoT operations, infrastructure support, or a related technical discipline. • Two or more years of people-management, team-leadership, or comparable technical leadership experience. • Experience supporting or leading an advanced technical support, network operations, escalation-management, or Tier 3 support function. • Demonstrated ability to recruit, coach, develop, motivate, and manage the performance of technical employees. • Solid understanding of Internet of Things devices, protocols, integrations, and supporting systems. • Strong knowledge of IP networking concepts, including TCP/IP, VLAN configuration, subnetting, switching, and routing fundamentals. • Working knowledge of multicast traffic concepts, configurations, troubleshooting methods, and common use cases. • Experience with network hardware, network architecture, and infrastructure design. • Advanced knowledge of Wi-Fi and wireless networking, including configuration, performance optimization, and troubleshooting. • Familiarity with Z-Wave, LoRa, or comparable wireless IoT technologies. • Proficiency with core network services and configurations, including VPNs, DHCP, static IP addressing, and DNS. • Experience troubleshooting complex issues involving connected devices, networks, wireless environments, cloud services, software applications, and system integrations. • Experience managing customer-impacting escalations, technical incidents, problem resolution, and communication across multiple business and technical teams. • Ability to analyze operational information, identify trends and risks, establish priorities, and make data-informed decisions in a fast-paced support environment. • Strong written and verbal communication skills, including the ability to explain technical subjects to audiences with varying levels of technical knowledge. • Ability to prepare clear, professional communications and effectively manage or de-escalate sensitive customer and stakeholder situations. • Strong organizational, analytical, problem-solving, prioritization, and multitasking skills. • Ability to provide hands-on technical assistance and participate in critical-issue or after-hours escalation coverage when business needs require it. • Preferred: Experience supporting enterprise SaaS, smart building, property technology, or large-scale IoT solutions. • Preferred: Experience with Amazon Web Services or a comparable cloud environment. • Preferred: Experience with ITIL-aligned incident management, problem management, change management, configuration management, or root-cause-analysis practices. • Preferred: Cisco, CompTIA, CEDIA, AWS, or comparable networking, cloud, or technology certifications. • Preferred: A security-related certification such as CISSP, CompTIA Security+, or an equivalent credential. • Preferred: Understanding of information security, data privacy, and compliance considerations in connected-device and cloud technology environments. • Preferred: Experience partnering with Product Management, Engineering, Project Management, Infrastructure, and customer-facing support organizations. • Preferred: Experience developing operational metrics, dashboards, service-level targets, technical documentation, and continuous-improvement programs. • Preferred: Familiarity with RealPage or STRATIS products and the multifamily property-management industry.

🏖️ Avantages

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. • Additional rewards, including annual bonus and sales incentives, depending on the applicable plan, role, and individual performance.