Account Manager, Pharma Accounts

🕒 il y a 15 jours

🌴 South Carolina – Distant

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💵 $115 000 - $125 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🗣️🇺🇸🇬🇧 Anglais requis

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RedSail Technologies

501 - 1000 employés

🏥 Santé

💼 Conseil

📦 Logistique

💰 null en 2024-07

Healthcare • Consulting • Logistics

RedSail Technologies est un fournisseur de logiciels et services intégrés pour les pharmacies, qui dynamisent les pharmacies communautaires, de soins de longue durée, ambulatoires et en chaîne. L'entreprise développe des systèmes de gestion de pharmacie basés sur le cloud, des traitements de réclamations et de transactions (PowerLine pharmacy switch), des programmes cliniques et d'engagement des patients, des solutions de commerce et de paiement (RedSail Pay, RxCash+), des services de copaiement et de facturation, et d'autres outils de flux de travail de pharmacie pour aider les pharmacies à améliorer l'accès aux médicaments, l'observance et les marges d'exploitation. RedSail gère également un large réseau de pharmacies et propose des programmes partenaires pour les laboratoires pharmaceutiques et les partenaires stratégiques.

Description

• Cultivate trusted, long-term relationships with executive sponsors, key decision-makers, and operational stakeholders across pharmaceutical accounts • Understand customer business priorities, organizational structures, and measures of success • Serve as the primary point of contact and strategic partner for assigned customer programs • Develop and maintain account plans covering objectives, stakeholder needs, commitments, risks, growth opportunities, and priorities • Lead monthly performance reporting, quarterly or executive business reviews, escalation updates, and strategic planning discussions • Translate program data into insights, recommendations, decisions, and account-level action plans • Coordinate internal teams to deliver contracted commitments, optimize program performance, resolve complex issues, and achieve customer ROI expectations • Establish owners and timelines, monitor progress, and communicate risks or dependencies • Identify, qualify, and advance expansion opportunities within existing key and enterprise accounts • Maintain visibility into the account opportunity pipeline and develop value-based growth strategies with sales, product, and service partners • Lead contract renewals by maintaining renewal forecasts, assessing retention risk, documenting customer value, coordinating approvals, and developing negotiation strategies • Escalate risks early and drive timely actions supporting seamless renewals and sustainable revenue growth

🎯 Exigences

• Bachelor's degree in business administration, marketing, business, or a related field • Proven success managing key, strategic, or enterprise pharmaceutical accounts • Experience managing complex customer programs, executive stakeholder relationships, retention, renewals, and revenue growth • Excellent written, verbal, presentation, and interpersonal skills • Ability to communicate credibly with executive sponsors and translate complex information into business insights • Ability to influence stakeholders at all levels • Strong analytical, financial, and problem-solving abilities • Experience using account and program data to evaluate customer value, identify risk, prioritize actions, and support renewal and growth decisions • Experience working cross-functionally with internal teams • Ability to identify and capitalize on business opportunities within existing customer accounts • Familiarity with pharmaceutical industry trends, regulations, and customer needs • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities • Strong negotiation and contract management skills • Experience navigating complex renewals, commercial terms, stakeholder approvals, and competing priorities • Experience developing strategic account plans, facilitating executive business reviews, and managing renewal and opportunity forecasts • Experience using CRM or account management tools • Proficient in leveraging AI tools to address customer and business needs • Up to 20% travel based on customer needs

🏖️ Avantages

• Variable bonus through the Account Manager, Pharma Accounts Compensation Program • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) plan with a company match • Professional development opportunities • Programs that support employee health and well-being

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