Strategic Account Manager

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $220 000 - $290 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Reindeer

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2024

📦 Logistique

💼 Conseil

🛡️ Assurance

Logistics • Consulting • Insurance

Reindeer est une plateforme d'IA d'entreprise qui transforme les équipes opérationnelles en stratégie d'IA de l'organisation en automatisant, amplifiant et élargissant les flux de travail de bout en bout. Elle propose des compétences en IA modulaires et pré-entraînées, des contrôles avec intervention humaine, une auditabilité et est déployée sur les infrastructures des clients tout en s'intégrant avec des systèmes tels que SAP, Oracle, NetSuite, Workday et ServiceNow. Reindeer se concentre sur l'automatisation des opérations dans les domaines de la finance, de la chaîne d'approvisionnement, des achats, du juridique/conformité, et des services aux entreprises à l'échelle mondiale pour réduire les temps de cycle, gérer les exceptions et améliorer continuellement les processus.

Description

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business • Advise your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders • Act as the primary point of contact and trusted advisor for your customers • Identify, shape, and close expansion opportunities across business units • Drive cross-sell and upsell with strong ROI positioning • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle including forecasting and close • Identify churn risks early and drive mitigation plans • Communicate clear business value to secure renewals • Lead structured onboarding with cross-functional team to ensure fast time-to-value • Monitor adoption and proactively address gaps before they become risks • Partner with Solution Engineering, R&D and Product to support smooth implementation • Translate customer feedback into actionable product insights • Be the voice of customer internally to ensure customer-centric culture • Help build repeatable playbooks for onboarding, QBRs, and renewals

🎯 Exigences

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS • Proven quota carrier with clear retention and expansion ownership • Experience managing complex enterprise accounts and multi-stakeholder relationships • Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end • Executive presence and strong communication skills • Thrives in early-stage environments • Analytical and data-driven mindset • Solid understanding of AI concepts and enterprise applications • Nice to Have • Experience in an early-stage or founding role • Specific experience with enterprise platforms or workflow automation • Domain expertise in Financial Services or Supply Chain industries