Account Manager

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $185 000 - $240 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 22%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Render

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2018

💼 Conseil

📦 Logistique

☁️ SaaS

Consulting • Logistics • SaaS

Render est une plateforme cloud qui simplifie le processus de création, de déploiement et de mise à l'échelle des applications pour les développeurs et les équipes. Avec des fonctionnalités robustes telles que les déploiements automatiques, l'autoscaling, et une variété d'options de service incluant des services web et des sites statiques, Render offre un environnement complet pour le développement d'applications. Approuvée par plus de deux millions de développeurs, Render est conçue pour gérer tout, des plus petits projets aux applications de grande envergure, en garantissant des mises à jour transparentes et un réseau sécurisé.

Description

• Manage a large book of approximately 300 commercial accounts using a 1-to-many, programmatic engagement model • Build and run scalable programs driving customer adoption and expansion, including onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions • Share best practices, playbooks, and technical guidance in partnership with Customer Engineers • Help customers succeed through self-serve resources and repeatable workflows • Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data • Mitigate churn risks through timely education and clear next steps • Own and execute contracting motions, including renewals, annualization/commit motions, and standard commercial expansion • Work with Sales, RevOps, and Legal to remove contracting friction • Partner with Product, Marketing, and Support to surface customer insights and influence programs, content, and product improvements • Track and report program performance, including adoption, retention, renewal/commit conversion, and expansion • Continuously iterate programs based on results • Represent Render with authenticity, curiosity, and technical credibility in customer interactions

🎯 Exigences

• 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space • Track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts • Familiarity with using product usage data or analytics to identify customer health risks and expansion opportunities • Ability to connect customers' technical challenges with their overarching business goals • Ability to build rapport and trust with stakeholders ranging from senior engineers to C-level executives • Familiarity with product-led growth (PLG) environments and self-service customer engagement • Ability to thrive in ambiguity and create processes without standardized playbooks • Strong empathy and passion for helping developers and engineering teams succeed • Applicants must be legally authorized to work in the United States • This position is generally not eligible for new visa sponsorship; existing visa transfers may be sponsored at Render's discretion, subject to business authorization

🏖️ Avantages

• 4 weeks of paid vacation • 14 weeks of fully paid parental leave for all parents • Long-term disability insurance • Life insurance • 401K plans • 100% employer-paid medical coverage for you and a dependent • 99% employer-paid dental and vision coverage for you and a dependent • FSAs and HSAs available • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy • Commuter benefits for Renders in the Bay Area • Home office stipends for remote Renders • Continuous learning benefits & related support • Equity • Commission

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