BI Claims Manager, Courier Delivery

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Reserv Claims

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☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

SaaS • B2B • Artificial Intelligence

Reserv Claims est un fournisseur de solutions SaaS B2B et un administrateur tiers (TPA) spécialisé dans la gestion des sinistres d'assurance IARD (Incendie, Accidents et Risques Divers). La société combine un moteur d'automatisation des sinistres alimenté par l'IA, un réseau d'experts sinistres formés, des flux de travail configurables et des solutions analytiques/API pour aider les assureurs, MGA et souscripteurs à traiter les sinistres plus efficacement et à obtenir de meilleurs résultats. Reserv met l'accent sur une infrastructure technologique moderne, des rapports basés sur les données, un service haut de gamme et des opérations mondiales en Amérique du Nord, au Royaume-Uni et dans l'UE.

Description

• As a Bodily Injury Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities. • Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. • You will serve a critical role with the team, the customers, and the clients. • This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. • Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

🎯 Exigences

• Minimum 10 years of experience in commercial transportation, with a focus on delivery and/or courier claims (Amazon, DoorDash, FedEx, InstaCart, UPS, etc.) • Minimum of 5 years of leadership experience with a preference for experience managing in a fully remote environment • Active licensure, home state or designated home state • Willingness to obtain all relevant licenses within 45 days of hire • Minimum of 10 years of insurance claims experience in the Delivery/ Courier space with bodily injury and property damage experience • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

🏖️ Avantages

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. • Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment