Consumer Engagement Manager

🕒 il y a 29 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $45 000 - $47 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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TTEC

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1984

🤝 B2B

💰 Post-IPO Debt en 2021-11

B2B • Customer Experience • AI

TTEC est une entreprise mondiale dédiée à l'amélioration des expériences client grâce à une technologie innovante et à du personnel qualifié. Avec plus de 55 000 employés sur six continents, TTEC se concentre sur la création d'expériences exceptionnelles tant pour les clients que pour les employés, en promouvant une culture de soutien, de diversité et de croissance professionnelle. L'entreprise est spécialisée dans la fourniture de services client, de solutions de vente et de technologie pour renforcer l'engagement et la satisfaction des clients.

Description

• Create & communicate incentive plans for the sales associates & leaders • Manage the incentive budget • Lead huddles to drive excitement & reiterate contests & important topics of focus • Engage with the employees heavily in chat • Communicate with the client directly • Drive revenue for the Client by engaging, coaching and incentivizing sales • Develop and implement strategies to engage sales agents in promoting health insurance products • Build and maintain strong relationships with sales agents • Train sales agents on product knowledge, sales techniques, and compliance requirements • Provide ongoing support and guidance to sales agents • Monitor sales agent performance and provide feedback • Analyze sales data and trends to identify opportunities for growth • Collaborate with marketing and product development teams to create sales materials • Serve as a point of contact for sales agents • Stay informed about industry trends and competitive landscape

🎯 Exigences

• A passion around providing the consumers and agents with an outstanding experience. • Creativity and drive to create a culture that is motivating and engaging for the site agents as well as remote agents, if applicable. • Proficiency with computer and Windows PC applications which include the ability to learn new complex computer system applications • Demonstrate ability to communicate clearly and concisely verbally and in writing • Ability to multitask. This includes the ability to understand multiple products and multiple levels of benefits within each product • Ability to remain focused and productive each day though tasks may be repetitive • Self-driven, ambitious, outgoing personality with high energy • Proficient with Group Retiree resources and processes

🏖️ Avantages

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Competitive compensation package and performance bonus opportunities • Paid time off (PTO) and wellness and healthcare benefits