Sales Associate

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Resident

Site WebLinkedInTous les Emplois

201 - 500 employés

🍽️ Alimentation et boissons

🏨 Hôtellerie

🛒 Commerce de détail

Food & Beverage • Hospitality • Retail

Resident est une entreprise qui crée une maison de marques axée sur la fourniture de meubles de maison de haute qualité, confortables et stylés. Connue pour sa marque de matelas primée Nectar, Resident s'associe à des géants de la technologie et de la distribution pour inspirer un excellent sommeil et améliorer le confort domestique. L'entreprise a démontré une croissance substantielle, réalisant des ventes et une rentabilité significatives, et a été reconnue dans des médias prestigieux. Resident opère dans plus de 2500 emplacements et embrasse une culture dédiée au confort et à l'innovation dans la vie domestique.

Description

• Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience. • Conduct discovery conversations to understand customer needs, preferences, and sleep goals. • Provide tailored product recommendations aligned to customer needs and lifestyle. • Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions. • Meet or exceed individual monthly sales targets and performance metrics. • Leverage product knowledge and sales techniques to maximize conversion rates. • Identify and act on upselling and cross-selling opportunities to increase order value. • Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism. • Build trust with customers by acting as a knowledgeable and reliable advisor. • Develop deep knowledge of product offerings, including features, benefits, and use cases. • Stay informed on product updates and industry trends. • Collaborate with team members and leadership to share insights and improve processes. • Participate in team meetings, training sessions, and performance reviews. • Contribute feedback to enhance the overall customer journey and sales strategy.

🎯 Exigences

• Full-time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends. • Flexibility to work holidays as part of a rotating schedule. • Must reside and be authorized to work within the United States. • Strong consultative selling and customer engagement skills. • Excellent written and verbal communication abilities. • Results-driven mindset with a focus on achieving and exceeding goals. • Ability to multitask and manage multiple customer interactions simultaneously. • High level of adaptability in a fast-paced, performance-driven environment. • Strong attention to detail and organizational skills. • 1+ year of experience in a high-volume sales environment. • Proven track record of meeting or exceeding sales targets. • Proficiency with CRM systems, chat platforms, and sales tools. • Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously. • Curiosity and adaptability in adopting new technologies and AI solutions. • Experience working in a remote or self-managed environment preferred. • Experience in DTC, e-commerce, or startup environments is a plus. • Experience working with a BPO team is a plus.

🏖️ Avantages

• Remote-first workplace (since 2016!) • Competitive Pay • Health, Vision & Dental Insurance • HSA company contributions • 401K with company match component • Generous PTO • Wellness benefits • Online learning resources & trainings • WFH office and cell phone/internet stipend • A FREE MATTRESS plus an awesome Friends and Family discount!