Senior Project Manager

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

💵 $112 000 - $143 000 / an

⏰ Temps Plein

🟠 Senior

👷‍♀️ Chef de Projet

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ResMed

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1989

⚕️ Assurance santé

☁️ SaaS

💰 Post-IPO Debt en 2019-07

Healthcare Insurance • SaaS

ResMed est un leader mondial dans la technologie du sommeil et le soin respiratoire, se concentrant sur l'amélioration des soins en dehors de l'hôpital pour améliorer la santé et la qualité de vie des personnes atteintes de maladies chroniques. Avec plus de 30 ans d'innovation, ResMed développe des technologies révolutionnaires et fournit des plateformes logicielles qui soutiennent les professionnels de la santé et les aidants dans la gestion de la santé des patients à domicile ou dans des environnements de soins privilégiés. L'entreprise s'engage envers la diversité et l'inclusion, soutenant une large gamme de professionnels dans la construction de carrières significatives, et façonne l'avenir des soins de santé connectés avec pour objectif d'avoir un impact sur 250 millions de vies dans le monde.

Description

• lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live • develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts • oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization • ensure all deliverables meet contractual requirements, quality standards, and professional services expectations • serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations • facilitate customer workshops, requirements sessions, status reviews, and executive updates • proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget • maintain strong program management practices, including RAID logs, decision tracking, and governance reporting • collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness • own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection • support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations • provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies • lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes • champion delivery excellence, customer value realization, and scalable implementation practices • approximately 25% travel to customer sites, Brightree offices, or industry events within the United States

🎯 Exigences

• Bachelor’s degree in Business, Technology, or Healthcare • 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations • PMP Certification • demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments • strong working knowledge of project accounting, budgeting, forecasting, and resource management • proven success leading cross-functional teams without direct authority • experience with complex integrations, interfaces, infrastructure components, or third-party vendors • excellent communication skills and ability to influence stakeholders at all levels • experience in regulated industries or healthcare environments • demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability • Lean Six Sigma Green Belt or Black Belt certifications • experience with SaaS implementations in healthcare, pharmacy, or post-acute care • experience using project tools such as Smartsheet, Jira, MS Project, or similar • experience working in global, matrixed organizations • strong customer orientation and ability to guide customers through change • strategic problem-solving and conflict-resolution skills • ability to simplify complexity and communicate clearly • strong organizational discipline and attention to detail • adaptability in fast-moving SaaS environments

🏖️ Avantages

• comprehensive medical, vision, dental, and life insurance • AD&D insurance • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in the first year of employment • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave