Bilingual Customer Service, Rebate Processing Specialist

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $17 - $20 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Resource Innovations

Site WebLinkedInTous les Emplois

201 - 500 employés

⚡ Énergie

Energy • Software • Consulting

Resource Innovations est une entreprise dirigée par des femmes qui offre des services et logiciels complets pour la transformation énergétique. Elle est dédiée à faire avancer la transition vers l'énergie propre grâce à des solutions énergétiques innovantes, en se concentrant sur la gestion de la demande et l'amélioration de la durabilité pour les services publics et les entités gouvernementales. Fortement engagée sur les impacts environnementaux, sociaux et de gouvernance (ESG), Resource Innovations offre des services de bout en bout qui améliorent l'engagement des clients et l'efficacité opérationnelle, menant à des réductions significatives des émissions de CO2. L'entreprise opère largement en Amérique du Nord, en Europe et dans le Pacifique, se positionnant comme un leader dans le secteur de l'énergie propre.

Description

• Provides basic troubleshooting and recommend solutions • Data Entry - enters data into various database applications • Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered • Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents. • Communicates effectively as part of team approach with other departments in servicing customers. • Provides customer service activities such as responding to emails and phone calls. • Provides exceptional customer service and call handling in a customer centric environment. • Safeguards confidential customer information • May provide peer training to co-workers job shadowing support as assigned in area of responsibility • Willing to support any program within the department as assigned • Other duties as assigned

🎯 Exigences

• Minimum of a high school diploma or equivalent • Fluent in both English and Spanish • Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm • Minimum 6+ months of related work experience in a call center environment • Proficiency in 10-key data entry from computer keyboard. • Experience with various Microsoft programs, including Word, Excel, Access • Strong attention to detail • Strong organizational and prioritization skills and ability to multi-task • Excellent written and verbal communication skills • A positive and customer - friendly outlook • Able to follow directions as they are given

🏖️ Avantages

• Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. • In addition to base pay, employees may be eligible for a discretionary annual bonus. • Comprehensive benefits package designed to promote health, financial security, and work-life balance. • Three weeks of paid vacation annually. • Paid holidays. • 401(k) retirement plan with employer match. • Medical, dental and vision coverage. • Parental leave. • Employee assistance program. • Commuter benefits. • Additional supplemental offerings.