Engagement Team Manager

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RightMove Health

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2022

🤝 B2B

👥 B2C

🧘 Bien-être

B2B • B2C • Wellness

RightMove Health est une entreprise spécialisée dans le soin et la coordination des soins musculo-squelettiques, offrant des évaluations rapides virtuelles et en présentiel pour les douleurs dorsales, articulaires et musculaires. Elle collabore avec des régimes de santé et des leaders cliniques (y compris l'Hôpital pour la Chirurgie Spéciale) pour proposer des plans de soins dirigés par des prestataires, organiser et coordonner les services, et offrir un soutien gratuit aux membres inscrits. RightMove allie expertise clinique et une plateforme technologique spécialement conçue pour simplifier les références, l'imagerie, la physiothérapie et les soins spécialisés, avec pour objectif d'améliorer les résultats et de réduire les interventions chirurgicales inutiles.

Description

• Lead from the front • Jump on the phone with members every day - you stay close to the work and model what great looks like • Grab the hardest calls, the escalations, and the ones nobody else wants - and show the team how it's done • Test-drive new scripts, openers, and outreach approaches yourself before rolling them out • Coach and develop a small team of outreach specialists, with real time spent in 1:1s, huddles, and side-by-sides • Set the bar - for quality, for hustle, for how we treat members - and hold the team to it • Track performance at the agent, team, and plan level, and make sure the team is hitting (and beating) targets • Build the quality engine: scorecards, calibrations, and feedback loops that actually make people better • Be the first person the team comes to when something is broken, confusing, or unfair — and unblock them • Build from a blank page - scripts, playbooks, workflows, and SOPs that don't exist yet • Turn scrappy wins into repeatable systems the next ten teammates can plug into • Iterate in days, not quarters - pilot, learn, adjust, and try again next week • Pull the data, share what's working and what isn't, and bring sharp opinions to the Head of Engagement • Help new client launches go smoothly by making sure the team is ready before day one

🎯 Exigences

• High school diploma or equivalent • At least 3 years of leadership experience in an inbound/outbound call center environment • Genuine excitement about being on the phone with members every day - this is the heart of the role, not a side duty • Availability to work a varying schedule on a rotating basis, including occasional evenings or Saturdays • Preferred Healthcare or digital health experience, especially in member or patient outreach • You've built something before - a team, a process, a playbook - rather than just inherited what was already there • Thrives in ambiguity, moves fast, and would rather ship something imperfect than wait for perfect • Excellent interpersonal, written, and verbal communication skills, with warm and professional phone presence • Strong relationship-building instincts, attention to detail, and a solutions-oriented mindset • Comfortable communicating up, down, and sideways - from frontline teammates to senior leadership • Proficiency with Microsoft products and experience using CRM, scheduling, or documentation tools.

🏖️ Avantages

• Members first. • Ownership over polish. • Get a little better every week. • Have fun while doing hard work.