VP, Strategic Client Delivery

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $186 000 - $232 000 / an

⏰ Temps Plein

🔴 Expert

👔 Vice-président

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Rimini Street

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2005

🏢 Entreprise

☁️ SaaS

🔐 Sécurité

Enterprise • SaaS • Security

Rimini Street est un leader mondial dans le support et les services logiciels d'entreprise, offrant des solutions de support de bout en bout pour les systèmes critiques. L'entreprise se spécialise dans la réduction des coûts de support, le comblement des lacunes en compétences technologiques et la fourniture de conseils stratégiques pour prolonger la durée de vie des investissements ERP et permettre la croissance des entreprises. Avec des offres comprenant des services gérés et professionnels, des solutions de sécurité, des services d'interopérabilité et de conformité, Rimini Street soutient des logiciels d'entreprise largement utilisés tels qu'Oracle, SAP, Salesforce, Microsoft et plus encore. En tirant parti de son vaste talent en ingénierie interne, Rimini Street offre à ses clients un support inégalé, garantissant des niveaux de satisfaction élevés et des économies de coûts.

Description

• Own Customer Satisfaction and Client Experience – Drive high client satisfaction and advocacy by proactively managing client health, building strong executive relationships, and anticipating issues early to prevent escalation. • Own Account P&L and Financial Performance – Manage profitability of assigned accounts by ensuring delivery is executed within financial targets while optimizing cost, efficiency, and margin. • Shape service costing and delivery efficiency – Provide input into service costing and delivery models while identifying and implementing ways to deliver services faster, better, and more cost-effectively. • Drive Growth and Expansion – Continuously identify and execute opportunities to increase revenue within assigned accounts through expansion, cross-sell, and upsell of additional services and solutions. • Lead Executive Client Engagement – Serve as the executive sponsor and trusted advisor to client leadership teams; build and maintain long-term relationships and lead executive business reviews and governance forums. • Demonstrate and communicate client value – Ensure clients recognize measurable business value beyond delivery metrics by connecting services to strategic outcomes, cost optimization, risk reduction, innovation enablement, and overall business impact. • Ensure Delivery Excellence Across Services – Partner with support, application management, and professional services teams to ensure seamless, high-quality delivery and a unified client experience across all services. • Partner with Global Delivery Centers on service and skills development – Work collaboratively with Global Delivery Centers to identify, develop, expand, and refine services and capabilities based on client needs, delivery priorities, and market demand. • Manage Risk and Client Health – Proactively identify and mitigate risks to client satisfaction, retention, and profitability; align internal teams to address issues early and maintain strong client outcomes. • Drive Commercial and Strategic Alignment – Partner with Sales, Marketing, and business leadership to align delivery outcomes with growth objectives; support renewals and influence commercial strategies to maximize client and company value. • Define, expand, and sustain strategic account priorities – Partner with Sales and Marketing to identify strategic accounts, define the criteria and value drivers that distinguish them, sustain those relationships through differentiated engagement and long-term growth planning, and help elevate additional accounts into strategic account status over time. • Enable Sales and Marketing on service positioning – Partner with Sales and Marketing to enable the effective positioning and selling of new and evolving professional services and managed services offerings through clear value messaging, internal education, and go-to-market support. • Mentor and elevate the delivery organization – Serve as a mentor, teacher, and experienced leader within the broader delivery organization by providing guidance, sharing best practices, and applying practical experience to strengthen team capability, execution quality, and leadership effectiveness. • Strengthen Governance and Operating Discipline – Define and track key client metrics, establish governance models, and drive performance management and continuous improvement across delivery and engagement models. • Develop account health metrics – Establish internal metrics and indicators that provide a comprehensive view of each account’s true health, including client satisfaction, delivery performance, financial performance, growth potential, and risk signals. • Advance AI-enabled service delivery – Partner across delivery and operational teams to identify, develop, and implement AI-enabled solutions, tools, and practices that improve service quality, increase speed, reduce cost, and strengthen the scalability of delivery models.

🎯 Exigences

• 15+ years of leadership experience in enterprise software, services, or SaaS environments • Prior leadership experience as a senior Services Delivery Manager or leader of a services delivery organization in a complex enterprise environment • Experience creating, redesigning, or materially transforming a services delivery organization within a top-tier enterprise software, services, or SaaS company • Proven experience owning client relationships, P&L performance, and growth outcomes • Strong track record in executive-level, customer-facing roles managing strategic accounts • Demonstrated ability to assume senior leadership responsibility quickly and drive immediate operational, client, and commercial impact • Executive-level client engagement and relationship management expertise • Strong commercial and financial acumen, including P&L management • Experience working in complex, matrixed global organizations • Demonstrated ability to influence cross-functional stakeholders without direct authority

🏖️ Avantages

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)