Senior Director, Partner Data

🕒 il y a 15 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Risepoint

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1001 - 5000 employés

Fondée en 2007

💼 Conseil

📣 Marketing

📚 Éducation

Consulting • Marketing • Education

Risepoint est une entreprise de technologie éducative qui collabore avec des universités publiques et privées régionales pour concevoir, lancer et développer des programmes de diplômes en ligne axés sur le marché du travail. Elle fournit des services de marketing, de support étudiant, de support facultaire, de mise en œuvre technologique, de suivi des performances et de recherche sur le retour sur investissement des étudiants pour aider les institutions à élargir l'accès, augmenter les inscriptions et offrir des programmes à fort rendement pour les adultes actifs.

Description

• Build the operating model, leadership capability, and standards for the Partner Data Operations team • Define how partner data cases are triaged and resolved and how monitoring and reconciliation keep partner systems accurate and reliable • Set service-level standards and escalation rules in collaboration with Enterprise Data, Partner Support, SSC, and CRM • Drive automation and process redesign to reduce repeat, low-judgment case volume • Establish a product mindset that turns case patterns and root causes into broader improvements to partner data systems and integrations • Stand up Data Integration Engineering for partner SIS systems including Slate, Banner, and Workday • Create a repeatable integration playbook for each partner system • Serve as the strategic, partner-facing technical lead for new partner onboarding • Engage partner IT and SIS teams to scope integrations, unblock technical issues, and establish strong technical partnerships • Grow the Partner Enablement Data team as the subject matter expert on partner systems, data, and workflows • Champion architectural fixes and shape the cross-functional roadmap for partner data architecture • Own partner data strategy, priorities, investment choices, trade-offs, validation and monitoring tooling, file formats, data mapping, and integrations • Lead, hire, and develop the Partner Data Integrations & Operations organization across two teams • Report case trends, launch progress, and team performance to senior leadership • Own the KPI scorecard for partner data operations • Operate autonomously, proactively identify issues, drive solutions, and influence organizational decisions using data-driven reasoning, storytelling, and executive presence

🎯 Exigences

• 8+ years leading data operations, technical support, or partner/customer success teams, including at least 3 years managing managers or multiple teams • Technical fluency with data systems such as Snowflake and Databricks, integrations including file feeds, SFTP, and APIs, and CRM platforms such as Salesforce • Experience in ed-tech, higher education, or another partner-based, data-intensive industry • Experience with SIS systems such as Slate, Banner, and Workday • Comfort serving as the client-facing point of contact on technical onboarding conversations • Track record of building or restructuring an operations team and establishing intake, case management, and service-level standards • Background in partner onboarding, implementation, or customer launch and migration management • Familiarity with Agile or Jira-based work management, including epics, sprints, and backlog prioritization • Experience partnering with Enterprise Data or engineering teams on system enhancements and data-quality initiatives • Experience partnering with Product teams to translate operational or partner pain points into product requirements • Comfort operating with a product mindset in an operations role

🏖️ Avantages

• Equal-opportunity employer • Diverse and inclusive workforce

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