Revenue Technology Analyst

🕒 il y a 24 jours

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Riverside Insights

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en over 80 years

description traduite de l'entreprise

Description

• Own CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teams • Redesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service process • Establish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutions • Own HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools • Customize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs • Partner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvement • Identify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteria • Partner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiency

🎯 Exigences

• Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role • Hands-on experience administering HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customization • Strong operational analytics skills with the ability to measure, analyze, and act on workload and efficiency data • Demonstrated experience improving CRM usability and data quality through redesigned workflows and governance practices • Ability to identify upstream drivers of support or process friction and address them systemically, not just symptomatically • Strong cross-functional collaboration skills with experience influencing Product, Engineering, or Data partners • Ability to audit inventory workflows to maximize scalability with our systems • Bachelor's degree required

🏖️ Avantages

• Medical, Dental, and Vision plans • Company paid basic life and AD and D insurance • Company paid long-term disability • Paid Parental Leave • Supplemental life insurance options • Company paid Employee Assistance Program (EAP) • Retirement plan with discretionary company matching • Flexible Spending Account (FSA) and Health Savings Account (HSA) options • Premium subscription to Calm for employee and dependents • 33 days of company paid time off (PTO, Holidays, Wellness Days) • Flexible work arrangements • Tuition Reimbursement Program • Company orientation and 30, 60, 90 Day Onboarding