Senior Manager, Trust & Safety

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Manager

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Roadie

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Roadie est une plateforme de livraison participative qui propose des livraisons locales le jour même à travers les États-Unis. En tant que société de UPS depuis 2021, elle offre des solutions de livraison fiables avec un réseau de 200 000 chauffeurs, permettant une expédition du dernier kilomètre efficace pour diverses industries telles que le commerce de détail, le e-commerce et la santé. Les services de Roadie incluent la gestion des livraisons d'articles encombrants, le traitement des retours et la fourniture de solutions de livraison pour une large gamme d'industries, y compris les bagages d'avion, les courses et les fournitures de construction. Leur plateforme soutient des opérations de livraison rationalisées avec un suivi en temps réel, une disponibilité 24/7/365, et une intégration API transparente, faisant de Roadie une solution idéale pour les entreprises cherchant à améliorer leurs capacités logistiques et de livraison.

Description

• Contribute to and drive the strategic direction for Trust & Safety, translating team priorities and risk insights into measurable OKRs and operational roadmaps • Directly manage Trust & Safety Leads, coaching and developing them to build a high-performing, accountable organization with strong ownership of KPIs, quality, and service levels • Own end-to-end risk mitigation strategy across Critical Response, Compliance, and Claims, ensuring scalable, consistent, and defensible decision-making frameworks • Leverage data to identify trends, forecast emerging risks, drive operational improvements, delivering regular reporting to the Director and other stakeholders • Partner cross-functionally with Legal, Product, Engineering, Operations, and CX leadership to shape policy, influence product and technology decisions, and implement scalable risk mitigation solutions that support strategic Trust & Safety objectives and operational effectiveness • Drive operational scale and efficiency, identifying systemic gaps and leading initiatives across tooling, automation, and process optimization • Oversee high-severity incidents and escalations, ensuring executive visibility, clear communication, and effective resolution • Ensure compliance with legal and regulatory standards, proactively adapting to evolving requirements and minimizing organizational risk exposure • Champion a culture of sound judgment, accountability, and continuous improvement, raising the bar for decision quality and risk ownership across the team • Lead change management initiatives, guiding the department through process, policy, and structural evolution

🎯 Exigences

• 5+ years of experience in Trust & Safety, Risk, or related field, with increasing scope and ownership • 3+ years of people leadership experience, including managing team leads or managers • Proven ability to operate at both strategic and tactical levels, setting vision while driving execution • Strong analytical mindset with experience using data to influence decisions and drive business outcomes • Experience working cross-functionally with Legal, Product, and Operations stakeholders at a senior level • Excellent communication and executive presence, with the ability to influence and build alignment across stakeholders • Demonstrated ability to scale processes, teams, and systems in a fast-paced environment • High level of sound judgment and ability to navigate complex, high-risk scenarios with confidence • Experience with CRM tools such as Salesforce and risk management tools such as consumer reporting platforms and identity verification software

🏖️ Avantages

• Competitive compensation packages • 100% covered health insurance premiums for yourself • 401k with company match • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) • Flexible work schedule with unlimited PTO • Monthly 3-day weekends • Monthly WFH stipend • Paid sabbatical leave- tenured team members are given time to rest, relax, and explore • The technology you need to get the job done