Resident Experience Manager

🕒 il y a 5 jours

🐊 Florida, North Carolina, +1 états de plus – Distant

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $24 - $27 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Roofstock

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2015

🏠 Immobilier

💸 Finance

💰 €240 000 000 Series E en 2022-03

Real Estate • Finance • Technology

Roofstock est une plateforme d'investissement axée sur la technologie, spécialisée dans le marché de la location de maisons individuelles (Single-Family Rental - SFR). L'entreprise offre une gamme complète de services, y compris les acquisitions, la gestion immobilière, la gestion d'actifs et la gestion de la cession pour aider les investisseurs à acquérir, gérer et vendre des biens locatifs avec précision et efficacité. En s'appuyant sur des données et des analyses exclusives, Roofstock propose aux investisseurs individuels et institutionnels la possibilité de constituer et de gérer des portefeuilles SFR et fournit des solutions de gestion de capital telles que des comptes gérés séparément ou des fonds gérés par Roofstock. La plateforme est conçue pour exploiter la technologie moderne afin de rationaliser les opérations pour les propriétaires institutionnels de biens immobiliers et d'optimiser les rendements des investissements pour tous les types d'investisseurs.

Description

• Proactively engage with residents to address urgent or sensitive questions and concerns via phone calls. • Draft thorough and empathetic responses to non-urgent matters within the resident portal, utilizing templates and training materials. • Manage resident requests from initiation to completion using our internal case management system, ensuring tasks are performed in a timely manner. • Review case records and draft comprehensive case summaries to provide context and clarity to all parties involved. • Monitor productivity metrics to ensure service levels consistently meet or exceed expectations. • Test new features and functionalities, providing feedback to the product development team. • Mentor and support Junior Resident Experience Managers in their roles. • Generate lease addenda and process changes to lease terms in compliance with local laws. • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of resident experience • Serve as a Mynd brand ambassador and actively participate in market huddles to address local issues and pain points collaboratively. • Other duties as assigned.

🎯 Exigences

• 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes • Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions • General understanding of leasing, property management, and real estate investing principles • Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone • Experience managing budgets, manipulating spreadsheets, and generating financial reports • Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications • Ability to work independently and as part of a cross-functional team, driving projects through to completion • Flexible schedule with the ability to work evenings and weekends, as needed • Knowledge of local residential real estate laws and regulations • Ability to travel, including quarterly overnight visits throughout your assigned territory

🏖️ Avantages

• Generous PTO Policy • 12 Paid Holidays • Volunteer Time Off • Paid Parental Leave • 401k Program • Wellness and home office/cell phone subsidies • Robust health, dental, vision insurance, and more