Senior Manager, Customer Advancement – Airlines

Emploi pas sur LinkedIn

🕒 il y a 8 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

💵 $132 400 - $251 600 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

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RTX

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2020

🚀 Aérospatiale

Aerospace • Defense • Sustainability

RTX est une entreprise aérospatiale et de défense reconnue mondialement, dédiée aux technologies transformatrices et à l'innovation qui marque son époque. Elle opère à travers diverses entreprises, notamment Collins Aerospace, Pratt & Whitney et Raytheon, avec un accent sur les vols durables, connectés, et des systèmes de défense intelligents. RTX s'engage envers la diversité, l'équité et l'inclusion au sein de l'entreprise et vise à résoudre les problèmes les plus complexes du monde grâce à une technologie de pointe et des talents exceptionnels. De plus, RTX est impliquée dans des projets significatifs tels que la mise à niveau du cœur du moteur F135 et le développement de systèmes de défense antimissile. L'entreprise met l'accent sur la responsabilité d'entreprise et les pratiques durables.

Description

• Responsible to define necessary data sets for functional and enterprise knowledge to be used in tactical customer execution and strategic development • Ensure data set accuracy and efficiency of storage and extraction • Lead capture of segment data via multiple techniques including Voice of Customer, Region VPs | Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops in support of customer strategy development • Establish processes and expectations for aggregating metrics utilizing Salesforce, Voice of Customer, and other primary and secondary methods • Leading collaboration with OE Account organizations and Customer Support to ensure a OneCollins methodology • Responsible to provide monthly and quarterly reporting as appropriate in support of pursuit review engagements as part of pursuit discipline and accountability • Responsible to vigorously enhance and evolve Airlines & Lessors Voice of Customer processes and collection, providing leadership and expertise of methodologies to ensure consistent and accurate data collection in a manner aligned with the Sales Enablement and Strategic Intelligence (SESI) organization • Sponsor the capture of actionable intelligence across the customer facing organization and create corresponding strategies that support airline and Collins Net Promoter Scores (NPS) • Responsible for establishing close collaboration with OE Account Management, Customer Support, and SESI teams to ensure a OneCollins process • Support strategic development and implementation of Salesforce, in collaboration with the SESI team, to optimize efficient extraction of Airline & Lessor key performance indicators and insights • Bring reporting metric expertise to bear in future Salesforce developments and evolutions • Co-lead the upgrade and roll out of the customer categorization model across the enterprise to incorporate the value and complexity of additional value streams (e.g. wheels and brakes, navigation, etc.) • Responsible for assisting on transformation initiatives, including implementation of the CE&S playbook in the Airlines & Lessors channel, and other projects as appropriate • Support development of high-potential talent and mentor junior and potential Customer Advancement, Business Development and Account Executive associates

🎯 Exigences

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience • Advanced Excel proficiency, including functions, macros, pivot tables, etc. • Previous experience with the global airline and lessor channel, including revenue streams, business models, segment dynamics, trends, airline brand/value positions, etc. • PowerPoint mastery • Data visualization tool expertise (e.g. Tableau)

🏖️ Avantages

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • And more!