Senior Operations Analytics Manager

🕒 il y a 9 jours

🌺 Hawaii – Distant

🌺 Hawaii – Remote

💵 $190 825 - $213 275 / an

⏰ Temps Plein

🟠 Senior

📉 Analyste de Données

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Rula

Site WebLinkedInTous les Emplois

201 - 500 employés

🏪 Place de marché

👥 B2C

🏠 Immobilier

Marketplace • B2C • Real Estate

Rula est une plateforme qui met en relation les particuliers recherchant des services d'amélioration de l'habitat avec des professionnels qualifiés dans leur région. En utilisant Rula, les clients peuvent facilement trouver, comparer et engager des professionnels de confiance pour divers projets tels que la rénovation, les réparations et la maintenance. La plateforme vise à simplifier le processus d'embauche d'entrepreneurs tout en garantissant la transparence et la qualité des services fournis.

Description

• This role will be the analytical engine behind how Rula understands, monitors, and improves its billing and account experience, financial performance and customer service. • As an individual contributor, you will work closely with partners across Finance, Billing, Product, Data, Customer Service, and Operations, bringing well-rounded business acumen to investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights. • Day to day, you’ll dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth. • This role sits within the Analytics organization and plays a critical part in helping Rula deliver a reliable, trustworthy financial experience for members, providers, and partners.

🎯 Exigences

• 7+ years of related professional experience in analytics or data science-focused role, with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis • Demonstrated ability to work with non-technical cross-functional stakeholders • Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime) and experience translating data into actionable insights • Expert-level proficiency in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, Hex, etc.)

🏖️ Avantages

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Supporting your mental and physical health • Quarterly department stipend: Fun team-building activities or in-person gatherings • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend