Product Director, Consumer Channels

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 23%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Safelite

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1947

🚘 Automobile

📦 Logistique

🏭 Fabrication

Automotive • Logistics • Manufacturing

Safelite est un important prestataire de services de vitrage automobile offrant des services complets de réparation et de remplacement de pare-brise. Ils sont reconnus pour leur expertise dans le soin du vitrage automobile, proposant leurs services dans les 50 états grâce à leurs MobileGlassShops™ et leurs centres de réparation. Safelite s'engage à offrir de la commodité, en assurant des services de vitrage automobile mobile qui viennent à l'emplacement du client lorsque cela est possible. Ils sont fiers d'utiliser des matériaux de haute qualité et de garantir leurs services avec une garantie nationale, assurant ainsi la satisfaction et la tranquillité d'esprit des clients. Safelite collabore de manière transparente avec les assurances auto, réduisant le stress des réparations de vitrage pour leurs clients.

Description

• Define the product strategy, roadmap, and investment priorities for Safelite’s consumer digital experiences • Identify and prioritize high-value opportunities using customer needs, behavioral signals, business performance, and emerging capabilities • Translate opportunities into clear product direction, priorities, and measurable outcomes • Make portfolio tradeoffs across customer value, business impact, evidence, effort, risk, and learning potential • Balance performance optimization, foundational capability, and longer-term innovation • Lead the digital journey from initial need through quote, coverage, scheduling, payment, and service • Identify and reduce friction limiting conversion, self-service, or customer confidence • Connect product decisions to revenue, margin, conversion, satisfaction, and operational performance • Use behavioral data, research, experimentation, and customer signals to improve the journey • Partner with Pricing, Marketing, and business leaders on pricing, offers, payment options, and commercial levers • Establish use of AI across discovery, analysis, synthesis, prototyping, experimentation, and product decision-making • Use AI-native tools to analyze customer behavior, interactions, and product performance • Build team fluency in AI-enabled product work • Determine how conversational, agentic, predictive, and adaptive capabilities integrate into consumer experiences • Define AI opportunities for self-service, decision support, personalization, and service outcomes • Ensure AI-enabled experiences have customer value, measurable outcomes, appropriate controls, and clear expectations • Lead, coach, and develop product managers across the consumer portfolio • Set standards for product judgment, customer understanding, analytical fluency, experimentation, and execution • Foster continuous discovery and delivery with clear outcomes, priorities, and accountability • Partner with Design and Engineering on product strategy, priorities, and outcomes • Collaborate with Marketing, Pricing, Analytics, Technology, Operations, Contact Center, and business leadership • Align teams around opportunities, priorities, success measures, and decisions • Bring structure and clarity to complex product decisions • Perform other duties as assigned and comply with policies and standards

🎯 Exigences

• Bachelor's Degree or equivalent work experience • 7-9 years of product management or digital product experience • Significant ownership of consumer-facing digital products at scale • Experience leading and developing product managers • Track record of raising product judgment and team performance • Experience owning digital products from strategy and discovery through launch, measurement, and continuous improvement • Success improving high-intent consumer journeys such as commerce, booking, quoting, scheduling, or self-service • Strong analytical fluency and hands-on experience with digital analytics platforms such as Quantum Metric, Heap, Amplitude, FullStory, Mixpanel, or similar • Fluency using AI across product strategy, discovery, research synthesis, analysis, prototyping, experimentation, and optimization • Experience using AI-native tools to investigate customer behavior, product performance, and emerging opportunities • Experience with experimentation, A/B testing, funnel optimization, and evidence-based product decision making • Ability to connect customer needs, behavioral signals, business strategy, and technology capabilities into product direction and investment priorities • Experience working in continuous discovery and delivery environments • Strong written and verbal communication skills • Preferred: Experience shipping AI-enabled, conversational, agentic, predictive, or personalized product capabilities • Preferred: Experience leading products spanning customer-facing and employee-facing digital experiences • Preferred: Experience with behavioral analytics, voice of customer, journey analysis, service design, and customer research methods • Preferred: Familiarity with APIs, data products, design systems, experimentation platforms, and modern digital product foundations • Preferred: Experience connecting digital conversion to operational capacity or service fulfillment

🏖️ Avantages

• Fulfilling career support • Encouragement to maintain work-life balance • Reasonable accommodations in accordance with ADA, ADEA, FMLA, and other applicable laws

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