Senior Business Strategy Manager – Public Sector Experience Services

🕒 il y a 2 mois

🦀 Maryland, Virginia – Distant

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $172 500 - $260 100 / an

⏰ Temps Plein

🟠 Senior

🧐 Stratégie

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 21%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Salesforce

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

💼 Conseil

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce est la plateforme de gestion de la relation client (CRM) la plus fiable au monde, conçue pour réunir les équipes marketing, commerciales, de commerce, de service et IT afin d'améliorer les relations avec les clients. Elle propose des solutions telles que Sales Cloud pour conclure des affaires, Service Cloud pour le support clients, et Marketing Cloud pour bâtir des relations clients durables. Salesforce encourage la croissance des entreprises de toutes tailles avec sa plateforme complète, dotée d'agents d'IA autonomes et de données unifiées. L'entreprise soutient l'apprentissage grâce à son programme Trailhead, qui offre des parcours guidés pour développer des compétences sur Salesforce, numériques et relationnelles. Plus de 150 000 entreprises font confiance à Salesforce, qui se distingue non seulement par sa technologie, mais aussi par son engagement à créer de meilleures pratiques d'affaires et des communautés.

Description

• Ensure overall delivery excellence and quality across Salesforce Professional Services customers • Provide business strategy subject matter expertise related to Salesforce products and services during sales and delivery cycles • Help position and sell large-enterprise consulting engagements by defining program scope, team, value narrative, and pitch • Uncover future sales opportunities to drive ongoing customer value • Conduct customer, industry, and end-user research to identify customer needs and experience-led business opportunities • Conduct assessments and facilitate workshops to develop future-state operating models and business visions • Identify enterprise business process and operations improvements to realize efficiencies and increase impact • Carry the pre-sales vision and value narrative into delivery and translate it into an actionable Phase 0 roadmap • Leverage AI tools in creating and executing deliverables and activities • Develop multi-year strategic roadmaps and strategic use cases to model value and organizational implications • Drive stakeholder alignment, engagement, and buy-in across functions • Help leaders adopt digital operating models, governance strategies, and new ways of working • Cultivate solution and organizational adoption to deliver value through quicker delivery cycles • Collaborate with program management teams to integrate business value strategies into program delivery • Identify and proactively manage risk areas through complete resolution • Coach and develop Business Strategists and project team members • Serve as an escalation point and lead team members on customer engagements • Support customer renewals and extensions when applicable • Build the Business Strategy capability within the Experience Services Competency • Share standard methodologies and advise peers • Lead internal strategic initiatives to grow the consulting practice • Contribute to the community knowledge base and expertise

🎯 Exigences

• Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation • Experience working as part of a cross-functional team • Track record of delivering exceptional experiences from start to finish • Go-to-market support experience, including scoping, proposal development, RFP responses, and executive presentations • Comfortable pitching to C-suite executives, including strong objection-handling abilities • Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization • Application of AI tools in services delivery • Salesforce product knowledge and solution design experience relevant to Public Sector organizations required • Proven experience with Public Sector customers, including Federal Civilian, Defense, State & Local Government, Nonprofit, or Education • Strong understanding of business value drivers and success metrics for large-enterprise Public Sector organizations • Ability to develop industry POVs, including identifying market trends, responses, and solution offerings • Excellent verbal and written skills • Strong workshop design and facilitation skills • Ability to analyze and synthesize information and make defensible recommendations amid ambiguity • Ability to build customer relationships and work cross-functionally • BA/BS or MA/MS in a related field, or equivalent experience • Willingness to travel when required, up to 25–30% of the time • Must be a United States citizen; U.S. citizenship (U.S. born or naturalized) is required • Acceptable background investigation results • Must obtain and maintain the specific level of U.S. Government security clearance that may be required • Preferred: Prosci® Change Management Certification • Preferred: Salesforce Administrator Certification • Preferred: Salesforce Strategy Designer Certification • Preferred: Salesforce Agentblazer Innovator or Agentblazer Legend Credential

🏖️ Avantages

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles • Reasonable accommodation during the application or recruiting process • AI tools used in recruiting assessment with human candidate selection and hiring decisions

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