Senior Solution Architect

🕒 il y a 19 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

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Salesforce

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

SaaS • B2B • Artificial Intelligence

Salesforce est la plateforme de gestion de la relation client (CRM) la plus fiable au monde, conçue pour réunir les équipes marketing, commerciales, de commerce, de service et IT afin d'améliorer les relations avec les clients. Elle propose des solutions telles que Sales Cloud pour conclure des affaires, Service Cloud pour le support clients, et Marketing Cloud pour bâtir des relations clients durables. Salesforce encourage la croissance des entreprises de toutes tailles avec sa plateforme complète, dotée d'agents d'IA autonomes et de données unifiées. L'entreprise soutient l'apprentissage grâce à son programme Trailhead, qui offre des parcours guidés pour développer des compétences sur Salesforce, numériques et relationnelles. Plus de 150 000 entreprises font confiance à Salesforce, qui se distingue non seulement par sa technologie, mais aussi par son engagement à créer de meilleures pratiques d'affaires et des communautés.

Description

• Serve as a trusted advisor to the client • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value • Guiding agents to support delivery • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

🎯 Exigences

• 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies • 3+ years experience in Consumer Goods with practical CG cloud experience and deep understanding of Retail Execution and Trade Promotion Management • Extensive experience with configuration and customization on the Salesforce platform • Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.) • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs • Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs • Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience • Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams • A great listener with the ability to communicate with people in diverse roles • Resourceful and innovative thinker who can work through and solve problems • Travel up to 50%

🏖️ Avantages

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program